Versatile Operations and Customer Support Leader

Cierra Howell

**********@*****.*** 945-***-**** Lancaster, TX

SUMMARY

Seasoned professional with 9 years of diverse experience in customer support, team leadership, and operational management. Expertise in providing exceptional customer service, streamlining workflow processes, and handling inventory control. Seeking an at-home job role to leverage strong communication skills and a proven track record of improving operational efficiency. WORK EXPERIENCE

FEMA

Disaster Assistance Oct 2023 – Oct 2025

• Provide direct assistance to disaster survivors, ensuring timely and accurate support in processing claims and inquiries.

• Maintain detailed records of communications and case updates in compliance with FEMA guidelines.

• Assist in coordinating relief efforts and resources to improve recovery operations and customer satisfaction.

• Demonstrate strong communication and problem-solving skills in high-stress environments. DART

CPR/First Aid Instructor Jul 2023 – Jan 2024

• Deliver CPR and First Aid instruction to diverse audiences, ensuring comprehension and adherence to established safety protocols.

• Maintain current certification in CPR and First Aid methodologies, demonstrating a commitment to continuous learning and professional development.

Dallas Area Rapid Transit

Dallas Bus Mechanic/Revenue Technician Oct 2019 – Jun 2024

• Conduct comprehensive maintenance and service checks on public transportation vehicles to ensure operational efficiency and safety.

• Coordinate driver scheduling and bus assignments to facilitate timely rider pickups and optimize route efficiency.

• Manage nightly revenue collection from buses and communicate parking protocols to operators for streamlined vehicle allocation.

Housecall Pro

Customer Support Representative Oct 2019 – Dec 2022

• Serve as the initial point of contact for customer inquiries, ensuring rapid and precise management of support channels.

• Identify customer issues and direct them to appropriate resolution pathways, demonstrating prompt and detail-oriented problem-solving skills.

• Troubleshoot a wide range of customer challenges, offering knowledgeable assistance and support.

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