Customer Support Professional with Disaster Operations Experience

Lakee Jones

Dallas, TX 945-***-**** *********@*****.***

Professional Summary

Reliable customer service professional with experience in remote support, insurance service, and high-volume call environments. Skilled in assisting customers, navigating multiple systems, and maintaining accurate documentation. Experienced in emergency disaster assistance operations and contract-based government work. Known for professionalism, consistency, and strong communication in fast-paced settings. Seeking remote, hybrid, or government customer support opportunities. Professional Experience

ITCON / FEMA – Remote

Emergency Disaster Assistance Contract May 2024 – Nov 18, 2025

• Assisted disaster-affected residents with applications, inquiries, and case management.

• Maintained accurate records and documentation for FEMA assistance programs.

• Provided support via phone and online systems in a high-volume environment.

• Collaborated with teams to ensure timely disaster relief assistance. DART – Dallas, TX

Bus Mechanic / Revenue Technician Oct 2019 – Jan 2024

• Maintained detailed service and revenue records.

• Coordinated daily assignments and compliance procedures.

• Resolved operational issues efficiently and accurately. State Farm – Dallas, TX

Customer Service Representative Feb 2022 – Feb 2023

• Handled high-volume inbound calls and customer inquiries.

• Assisted with billing, policy questions, and account updates.

• Documented interactions and maintained accurate records. Housecall Pro – Remote

Customer Support Representative Oct 2019 – Oct 2020

• Provided remote software and account support via phone and email.

• Troubleshot user issues and guided customers through solutions.

• Completed follow-ups to ensure resolution and satisfaction. Insurance Customer Service Representative – Dallas, TX Customer Service Representative Jul 2017 – Mar 2021

• Processed policy updates, renewals, and applications.

• Answered billing and coverage questions.

• Maintained detailed notes and service records.

Skills

Customer Service, Remote Support, Government / FEMA Assistance, Call Center Support, Data Entry, Scheduling, Microsoft Office, Problem Solving, Communication, Documentation, Time Management, Multi-Tasking, Insurance Support, CRM Systems, Conflict Resolution Education

Kiamichi Technology Center – Certification

Idabel High School – Diploma

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