Remote Data Entry / Customer Service Specialist

Oct **, **** • ** Martin Hill Rd., Harpursville, US, 13787 • *******@*****.*** • 910-***-****

Arwyn Smith

Professional summary

Customer Service Specialist with over 22 years of extensive expertise in management and education, excelling in multitasking and enhancing customer interactions. Proficient in event planning, sales, and community outreach, driving operational improvements and fostering inclusive environments. Passionate about leveraging skills to support business growth and improve service delivery, with a focus on innovative solutions and community engagement.

Employment history

Adult Caretaker Sep 2024 - Present

Simon Household Wilmington NC

Maintaining household chores, cooking, cleaning and scheduling

Implemented personal care and transport for elderly clients

Developed techniques for maintaining hygiene and regular medicinal care

TEAM LEADNov 2022 - Jan 2025

Tractor Supply CompanyBinghampton NY

Managed tasks independently, fostering collaborative efforts and improving team efficiency

Led cross-functional teams at Tractor Supply Company, fostering a culture of cooperation and shared success. Implemented strategies that enhanced team cohesion and productivity.

Drove operational excellence as Team Lead, consistently meeting and exceeding performance targets. Implemented efficiency measures that yielded tangible improvements in service delivery.

Spearheaded innovative solutions to streamline processes at Tractor Supply Company. Introduced novel approaches that significantly enhanced customer experience and operational efficiency.

Background Actor Sep 2021 - June 2022

ScreenGem Studios, Wilmington, NC

●Responsibilities include adhering to casting regulations, standards, and schedules.

●Prompt attention to locations, wardrobe fittings, and set policies.

●As a contract worker, duties included daily attention to casting calls, scheduling and attention to detail.

EXECUTIVE DIRECTORJun 2019 - Jul 2021

Burgaw Area Chamber of Commerce Burgaw NC

Led event planning, invoicing, and sales, enhancing community engagement and service quality.

Spearheaded comprehensive event planning initiatives, streamlined invoicing processes, and drove sales growth, fostering enhanced community engagement and service excellence.

Revolutionised Chamber operations through strategic event management, optimised financial procedures, and pioneered sales strategies, elevating community involvement and service standards.

Executed high-impact event planning, revamped invoicing systems, and implemented targeted sales approaches, yielding substantial improvements in community participation and service delivery.

TEACHER ASSISTANT Sep 2015 - May 2019

Carolina Beach Elementary Carolina Beach NC

Managed diverse elementary classrooms, enhancing student engagement and learning outcomes.

Adapted teaching strategies for various grade levels and AIG programs.

Focused on elementary schools in southern New Hanover County with experience in middle and high schools.

Fostered a supportive learning environment across multiple grade levels, specialising in 5th grade and AIG classrooms. Collaborated with full-time teachers to ensure curriculum continuity.

CONCESSIONS COORDINATORAug 2005 - Aug 2011

Verizon Wireless Wilmington NC

Managed high-priority accounts, ensuring seamless service and client satisfaction.

Developed comprehensive spreadsheet presentations for executive reporting.

Coordinated internal communications, enhancing team collaboration and efficiency.

Managed corporate and priority accounts, delivering tailored solutions that enhanced client satisfaction and retention rates.

Developed comprehensive spreadsheet presentations, analysing complex data to provide actionable insights for internal stakeholders.

3RD GRADE TEACHERAug 2003 - Aug 2005

Pender County SchoolsBurgaw NC

Developed diverse lesson plans, boosting state test scores across all learning levels.

Supported ESL and challenged students, integrating them into classroom activities.

Adapted teaching methods to enhance student engagement and understanding.

Collaborated with colleagues to create inclusive learning environments.

Improved educational outcomes through tailored instruction strategies.

Elevated state test scores through enhanced lesson plans, addressing diverse learning needs and integrating ESL instruction for improved student outcomes.

Education

B.A. IN ELEMENTARY EDUCATION, MINOR IN PSYCHOLOGYSep 1998 - Dec 2002

University of North Carolina at WilmingtonWilmington NC

Related coursework: Planning, Management

Skills

Management (Skillful), Multitasking (Experienced), Coordination (Experienced), Event planning (Skillful), Invoicing (Skillful), Sales (Experienced), Customer service (Expert), Community outreach (Skillful), Instruction (Experienced), Spreadsheet presentations (Skillful).

Languages

English (Native).

Links

LinkedIn : linkedin.com/in/arwyn-smith-79193956

Hobbies

I am very involved with animal rescue as well as continuing to evolve as a beginner in farming. I love the Arts and good cuisine. My family always comes first.

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