Operations Support & Guest Services Leader

Karen Worthy

Atlanta, GA ***** +1-678-***-**** *************@*****.***

Professional Summary

Objective: An interesting position with a growing company Willing to relocate: Anywhere

Work Experience

SHIFT SUPERVISOR (FULL TIME)

NFC Amenity Management Atlanta, GA

June 2025 to Present

Supervisor Concierge. Greet Residents when they return home. Recieve and log in Packages for Residents. ID all visitors going up on Elevator after Residents Approval. Hold on and receive DoorDash, Ubereats and Instacart Orders for Residents. Approve Vendors and Fetch receivng Fobs by Swapping IDs. Manage Shift Hourly Log and Monitor All comments. Do a Package Audit, nightly.

Cashier/Customer Service

Ronald McDonald House Atlanta, GA

June 2025 to August 2025

Did Fries, Orders through Drive thru

Hostess/Retail

CANTINA LAREDO Atlanta, GA

September 2024 to March 2025

Greet & seat Guests

Do to go orders

Run the Retail Store

Supervisor

Sodexo Magic Food Service Atlanta, GA

January 2024 to June 2024

Delegated to Servers

Practice Food Safety

Made sure the Buffett was properly maintained

Took care of Inventory

Shift Lead/Cashier

Dunkin Donuts Atlanta, GA

August 2021 to February 2023

Take orders Accurately

Set up store

Scheduling Coordinator

Schedular Change Healthcare Alpharetta, GA

December 2018 to February 2020

Alpharetta,GA

Schedule Chart Retrieval: Paid, Pi6 and Invoice

Appointments

Transferred to Member Engagement, April 29, 2019

Tele Sales Rep

C omcast Atlanta, GA

August 2016 to July 2017

· Outbound sales, appointments

· Reviewed account status and upgrade options

· Ensured quality customer service for all customers Front Desk Receptionist

Marriott Atlanta GA

February 2011 to April 2016

# Computed bills, collected payments, and made change for guests.

# Reviewed accounts and charges with guests during the check out process.

# Contacted housekeeping and maintenance staff when guests reported problems.

# Answered inquiries pertaining to hotel services, registration of guests, reservations and shopping, dining, entertainment, and travel directions.

Manager

Just Loafn College Park, GA

February 2008 to September 2011

# Wrote, designed and produced tasks and change for Servers.

# Performed simple bookkeeping activities, such as balancing cash accounts.

# Computed bills, collected payments, and made change for guests.

# Trained Servers in customer service skills.

Customer Service Representative

Wal-Mart Union City, GA

May 2004 to November 2008

# Performed daily operations of customer complaints, return and cashier voids.

# Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

# Trained and managed cashiers in customer service and achieved significant improvements in their productivity. Transportation Clerk

Queens Hospital Center Jamaica, NY

June 1999 to April 2003

# Executed daily operations of issuing tokens for transportation.

# Authorized wheelchairs for outgoing patients.

# Instrumental in customer service for outpatients as well as inpatients. Education

English (Associate Degree)

Education: LaGuardia Community College Long Island City, NY September 1999 to June 2002

HS Diploma

Far Rockaway High Far Rockaway, NY

January 1985 to December 1985

English (Associate's degree)

Skills

Store management Fashion retail Collaborating with government agencies Micros POS Handling customer inquiries Outdoor work Staff scheduling Filing Achieving sales targets Photography

- Photography experience (6-10 years) Two-way radio communication Product management Microsoft Powerpoint Sales negotiation Instagram Visual design Professionalism Team motivation

(leadership skill) Restaurant management Athena Shift management Customer relationship management Managing construction project teams - Largest team size managed in construction project management role (11-20 team members) Adobe Acrobat Access control systems Restaurant experience Change management Deal closing Construction quality control manager experience Negotiation Retail sales Project scheduling Managing construction projects - Construction project management experience (Less than 1 year) Ramps Communication skills Residential construction project management Social media content creation Clinical research Client communication Construction quality control Mechanical knowledge GCP Recruiting Objection handling

(sales technique) Ethernet Sales Project management Processing cash transactions Report preparation High-end sales Contracts Team management Construction safety manager experience Clerical experience Facility security systems Computer operation Load & unload Earned value management HIPAA Analysis skills Facilities management Construction project scheduler experience Surveillance iCIMS Training & development Mac OS Computer literacy Coffee experience Client interaction via phone calls Pastry experience Zoom Conflict management SQL Risk assessment for change orders Mobile devices Sales presentations Interpersonal skills Benefits administration Search engines Community engagement Writing skills Logistics Attention to detail Time & attendance systems ERP systems Entrepreneurship Research Phone communication Client consultation for change orders Conflict resolution LMS Customer communication Property management tools Cleaning - Cleaning experience (16-20 years) Customer complaint resolution Succession planning Content writing Leadership Conducting sales calls Customer service Retail management Security Aviation Sales management Customer inquiry handling Math Resource allocation Microsoft Outlook Property leasing E-commerce POS systems Performance evaluation CRM systems Empathy Client relationship development Grocery store Facebook Team development Task prioritization Purchasing Knife skills OpenTable Guest relations Assistant manager experience Fast casual experience Supervising experience Inventory management Active listening Windows Technical Proficiency Report writing CMMS ServSafe Time management Food Safety EMR systems Records management Client relationship management Wine knowledge Word processing Management Coffee shop Outbound Sales Productivity software Barista experience Outbound calling Problem-solving Decision making New construction project management PlanGrid Construction project budgeting Healthcare facility construction project management Customer support Organizational skills Microsoft Excel Microsoft Project Construction risk management Cost control Host/Hostess Cooking Cross-functional collaboration Written communication Customer relationship building Languages

English

French

Spanish

Bilingual

Certifications and Licenses

ServSafe

Awareness of Food Preparation & Safety

Additional Information

Authorized to work in the US for any employer

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