Dynamic Administrative/Operations Executive Assistant

Michelle Scott

****************@*****.*** • 678-***-**** • Cumming, GA 30040

Dynamic Administrative/Operations Professional with 29 years of diverse experience, adept at providing high-level support for executives and teams in fast paced environments. Expertise includes executive support, technical proficiency, critical thinking skills, ensuring efficient operations and seamless communication across departments. Professional Experience

NTH DEGREE, INC

November 2023-Present

Billing Specialist, Corporate Accounting

• Review and send invoices and credit memos to customers

• Reconcile monthly spreadsheets

• Communicate with sales team regarding work orders, terms, etc.

• Post cash from customers’ credit cards, lock box or ACH

• Process quarterly rebate check requests

•Contact for Supplier portal invoice uploading and tracking VERIZON COMMUNICATIONS, INC

June 2018 - March 2023

Executive Assistant, International Roaming

• Successfully, fully supported three Directors (one Executive Director) and their teams

• Coordinated all travel and logistics for Directors including reconciliation of expenses upon return

• Creatively managed multiple calendars and meetings with high-level executives within the company

• Processed ongoing requisitions and purchase orders with procurement and sourcing

• Scheduled staff meetings, Ops reviews, planning sessions and annual kick-offs

• Created and managed multiple-deck presentations and other support materials for recurring meetings

• End-user support to Directors and team members

• Department support and contact for office-related issues, space and equipment SCHEDULING INSTITUTE

March 2017 - February 2018

Service Manager, Call Tracker®

• Onboarded new clients by training them on the product

• Set expectations and best practices for the product

• Retained clients by giving an exceptional level of service

• Built and nurtured relationships with clients, earning trust and loyalty

• End-user support through troubleshooting and resolving issues with phone lines and web portal access

• Primary contact for data analytics of product

• Consistently achieved monthly metrics-based results SCHEDULING INSTITUTE

October 2015 - March 2017

Executive Assistant, COO

• Fully supported Chief Operations Officer

• Worked closely with the COO on numerous projects and initiatives, e.g. company-wide migration, implementation and transition to Vonage® VoIP phone system

• Implemented processes and procedures for various cross-functional teams TURNER BROADCASTING SYSTEMS, INC

January 2003 - March 2015

Project Manager, Cartoon Network LATAM Sponsorships & Promotions

• Managed project groups, leading cross-functional meetings and helping with the overall success of projects to deliver on time and within or under budget

• Developed and executed comprehensive Sales Kits for affiliate marketing in LATAM

• Collaborated with multiple network departments, enhancing synergy among creative, marketing and operational teams

• Streamlined project workflows through established production processes to meet tight deadlines TURNER BROADCASTING SYSTEMS, INC

July 1997 - January 2003

Executive Administrative Assistant, Cartoon Network LATAM G&A

• Fully supported General Manager/Sr. Vice President

• Event and meeting coordinator for department

• Department contact for accounting division

• Reconciled GL, P&L for department

Skills

• Executive Support • Special Event Planning

• Positive, Can-do Attitude • Customer/Client Centric

• Quick Starter and Fast Learner • Critical/"Outside the Box" Thinker

• Technically Savvy • Microsoft Office and G-Suite Proficient

• Utmost Discretion/Confidential • Problem Solving Education

CREEKSIDE HIGH SCHOOL

June 1992

High School Diploma

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