Customer Service & Operations Associate
Resume:
Bradi McAdam
***********@*****.***
Clifton Park, NY 12065
EXPERIENCE
Dollar General, Beekmantown, NY — Shift Lead
• Supervised daily operations to optimize store workflow and efficiency.
• Developed training program for new team members on company policies and procedures to ensure consistent service delivery.
• Managed inventory levels, ensuring stock organization and quality.
• Coordinated cash register operations, processing transactions with precision.
• Assisted customers with inquiries, delivering accurate product information.
• Enforced safety protocols to uphold a secure shopping environment.
• Conducted regular inspections to maintain cleanliness and organization standards.
• Verified cash drawer accuracy during opening and closing shifts. CVPH, Plattsburgh, NY — CNA
2018 - 2018
• Facilitated daily living activities for patients, enhancing their independence and wellness.
• Enhanced patient mobility through effective ambulation and transfer assistance.
SKILLS
• Team leadership
• Employee training
• Customer service
• Sales promotion
• Register
management
• Cash handling
• Inventory
management
• POS system
operation
• Merchandising
techniques
• Attention to detail
• Adaptability
• Responded promptly to patient call lights and requests to ensure timely assistance.
• Reported changes in patient conditions to nursing staff to facilitate immediate response.
• Collaborated with interdisciplinary teams to deliver comprehensive patient care.
• Documented patient care services accurately in designated charting areas.
• Ensured clean, safe environment for patients and staff by adhering to infection control protocols.
• Monitored food intake and output according to nursing personnel instructions.
Rue 21, Plattsburgh, NY — Cashier
2015 - 2016
• Processed customer transactions using point-of-sale systems, ensuring efficiency and accuracy.
• Managed cash register operations, ensuring precise handling of cash and receipts.
• Assisted customers with inquiries and navigation throughout the store.
• Addressed customer concerns promptly, resolving issues courteously.
• Maintained cleanliness and organization of the checkout area to enhance customer experience.
• Communicated ongoing sales and promotions to increase customer engagement and drive sales.
• Trained new team members in cash register operation and customer service standards.
• Completed daily recovery tasks to uphold a clean and productive environment.
Pet Smart, Plattsburgh, NY — Pet Care Associate/Cashier 2014 - 2014
• Guided customers in selecting suitable pet care products and supplies to enhance pet well-being.
• Informed customers on nutrition and feeding schedules customized to pet breed and age for optimal health.
• Cared for animals by providing exercise, grooming services, and monitoring health conditions.
• Maintained cleanliness and organization of pet care areas, ensuring a pleasant environment.
• Managed inventory for pet food and supplies, ensuring stock availability and organization.
• Answered customer inquiries via phone regarding pet needs or concerns promptly.
• Supported team members with daily operations and customer service responsibilities.
• Processed transactions accurately using point-of-sale systems while managing cash registers.
Dollar Tree, Plattsburgh, NY — Head Cashier
2011 - 2013
• Supervised cashiers to optimize register operations and enhance customer satisfaction.
• Trained new cashiers on customer service protocols and sales techniques.
• Processed payments promptly, exceeding productivity standards while assisting customers with purchases.
• Resolved customer inquiries and payment issues promptly to maintain service quality.
• Implemented store policies to enhance checkout procedures and improve customer experience.
• Managed cash drawer and balanced registers at end of each shift.
• Monitored inventory levels and restocked merchandise.
• Coached employees on effective strategies for addressing customer complaints.
EDUCATION
Northeastern Clinton Central, Champlain, NY — Highschool Diploma
2012
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