Pharmacy Technician with Customer Service Excellence

Jasmine Robinson

Pharmacy technician

Houston, TX 77026 +1-832-***-**** ***.*********@*****.***

Professional Summary

create new resume with work experience

Work Experience

Client Service Excellence Advocate- Pharmacy Technician, CPhT Empower Pharmacy Houston, TX

October 2019 to Present

Data Entry Tech

Dispensing Tech

Service Operational Excellence Advocate

Registered pharmacy

Pharmerica Long Term Care Pharmacy Houston, TX

August 2018 to March 2021

Dispensing Tech

Data Entry Tech

Shipping Clerk

Inventory Specialist

Pharmacy Technician

WALGREENS (FULL-TIME) Houston, TX

December 2016 to August 2018

Teacher

Esperanza School Houston, TX

February 2016 to October 2016

Write lesson plans for each month.

Teach children and lead them in developmental child centered learning. Nanny

independent Houston, TX

July 2015 to February 2016

Responsibilities

• Bathe, feed, change, teach, drive and play with children

• Keep the home neat and organized

• Run errands for the family

Team Leader

Young Life Houston, TX

May 2014 to May 2015

Recruit team of middle school mentors

• Train individuals to be mentors

• Mentor middle schools

Nursing Home Volunteer

Lexington Place Nursing Home Houston, TX

June 2009 to July 2012

Responsibilities

Help with activities

Assist on field trips

Read to seniors

Paint nails of seniors

Receptionist

Lexington Place Nursing and Rehab Houston, TX

July 2010 to May 2012

Accept monthly rent from clients

• Make calls to and answer calls from clients

• Mail out all documents needed to be mailed

• Give tours of facility to visitors

Education

High school diploma

NorthShore High School Houston, TX

June 2012

Upper secondary education

Skills

Workers' compensation insurance knowledge Prospecting Caregiving Front desk Sliding fee scale management Time management Interpersonal communication Google Docs Behavioral health Mixture and solution calculations CRM software McKesson Out of stock medication Medical terminology Term negotiation Healthcare compliance Typing Schedule management Analysis skills Medical credentialing Customer support Leadership CPT coding Managing client accounts Quality control Cerner Correct Prescription Errors Written communication Supervising experience Active listening Client relationship management Community engagement Organizational skills Attention to detail Client communication State-specific medical credentialing regulations Customer support experience within healthcare industry Appointment scheduling Managing customer accounts Dispensing prescriptions - Prescriptions dispensed daily (More than 150 prescriptions) Prescription labeling Insurance claim issue resolution Pharmacy technician experience Zoom Pharmacy customer complaint resolution ICD-10 Weight conversion calculations Sales Microsoft Office Driving Personal Assistant Experience Babysitting Home health USP 797 Order processing Cash register Office experience Sterile products production Calendar management Client interaction via phone calls Insurance prior authorization Medical coding Data entry Clinical laboratory experience Drug order put-away Empathy Compounding medications HIPAA Patient interaction Closing sales Professional networking Communication skills Contracts Childcare Contract management Flexibility Pharmaceutical regulatory compliance Technical support Medicare Prescription order interpretation Pharmacy inventory replenishment Medicaid regulations Volume conversion calculations Health insurance knowledge Writing skills Prescription intake Cash handling Hand hygiene Home health agency experience Phone etiquette Tablet dosage calculations Microsoft Word Computer skills Inventory management Senior Care Insurance claim form preparation Interpersonal skills Customer relationship building Medical claims Negotiation Ordering medications Mentoring Non-sterile compounding State healthcare regulations Insurance third-party billing Account management Laboratory procedures Client services Clinical pharmacy experience Prescription processing SEO Cash Handling Nannying State and federal pharmacy laws Microsoft Excel Home Care Personal assistant experience Medical collection Recruiting Teamwork Customer service

Languages

English

Certifications and Licenses

Pharmacy Technician License

Pharmacy Technician Certification

NHA Certified Pharmacy Technician (CPhT)

PTCB Certification

Additional Information

Authorized to work in the US for any employer

Extremely organized and detail oriented. Excellent oral communication skills. Experienced customer problem solving skills. Proficient in Microsoft Word, Excel, Google Docs and Adobe. Fast learner and hard worker.

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