Customer Service & Administrative Support Specialist

Marsayde’ Webb

South Laurel, Maryland

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Professional Summary

Resourceful and results-driven property management professional with 9+ years of experience in residential leasing, administrative operations, compliance, customer service, and occupancy management. Proven ability to support daily property operations, maintain resident satisfaction, and ensure compliance with housing regulations and company policies. Skilled in lease administration, recertifications, rent collection, resident retention, marketing outreach, and office management. Proficient in Yardi, OneSite, Propertyware, and Microsoft Office Suite. Professional Experience

Assistant Manager

Colonnade at the Creek – Takoma Park, MD

October 2025 – Present

• Oversee daily property operations including leasing, rent collection, and resident relations.

• Process recertifications and maintain compliance documentation.

• Support audits, vendor coordination, and occupancy management.

• Resolve resident concerns and maintain resident files. Leasing Agent

Humphrey Management – Bowie, MD

February 2025 – October 2025

• Assisted senior residents with leasing inquiries and applications.

• Conducted tours and explained lease terms.

• Managed lease renewals and resident communications. Leasing Consultant / Administrative Assistant

Career Strategies – Alexandria, VA

June 2016 – Present

• Processed applications, move-ins, and lease renewals.

• Supported compliance tasks and office operations.

• Conducted property tours and resident outreach.

Ticket Sales Representative

Vivid Seats – Dallas, TX

October 2022 – April 2023

• Managed customer ticket inquiries and supported productivity goals. Leasing Consultant

RPM Living – Dallas, TX

April 2022 – October 2022

• Managed leasing activities and maintenance coordination.

• Ensured units met move-in readiness standards.

Laborer

United Construction Services – Capitol Heights, MD October 2021 – February 2022

• Supported crack sealing, striping operations, and traffic flagging. Dump Truck Driver / Administrative Assistant

Webb Services – Capitol Heights, MD

January 2008 – April 2023

• Maintained DOT compliance documentation and operational records. Additional Leasing Roles

BDMG, Hope Management, Ross Companies, Kay Management, CSI Staffing Agency, GSI Staffing Agency 2016 – 2021

• Supported leasing operations, resident retention, outreach marketing, and administrative duties. Education

Everest Institute – Silver Spring, MD

Medical Assistant Certificate 2010

Laurel High School – Laurel, MD

High School Diploma

Skills & Certifications

• Residential Leasing & Occupancy Management

• Lease Administration & Recertifications

• Rent Collection & Resident Relations

• Yardi, OneSite, Propertyware

• Microsoft Office Suite

• Administrative Support & Compliance

• Customer Service & Conflict Resolution

• Outreach Marketing & Event Coordination

• DOT Certification & Flagger License

• Dependable Detail-Oriented Results-Driven

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