Template Developer and Data Analyst

AMANDA M. LEE-ZEHR

Savannah, GA 912-***-****

************@*****.*** https://www.linkedin.com/in/amanda lee zehr

TEMPLATE DEVELOPER DATA ANALYST CUSTOMER SERVICE ANALYST Microsoft Template Developer and Customer Service Associate Analyst with experience managing large data sets, document workflows, and data entry processes with accuracy. Highly organized and detail - oriented, with a proven ability to deliver consistent results in fast - paced environments. Strong communicator who collaborates effectively to support team objectives and organizational goals. Document Generation (DocGen) Management Microsoft Word & Advanced Word Processing Excel & Advanced Functions SQL & SQL Server Management Integration Server Management Database Management

Multi-Environment Support (DEV INTG) Workday Proficiency QuickBooks RightFax Client Clinical Decision Portal Knowledge Insurance Pre-Authorizations Medical Terminology Schedule Management Webex Strong verbal communication Team collaboration High attention to detail Confidentiality and data integrity Ability to perform under pressure

WORK HISTORY

CIGNA/EVERNORTH/EVICORE HEALTHCARE, Bluffton, USA December 2017 - April 2026 Healthcare

Template Developer/Data Analyst, December 2017 - April 2026 Processed and analyzed data using Azure Databricks, improving data processing efficiency by ~30% while maintaining strict branding compliance.

Implemented and managed CI/CD pipelines, reducing deployment errors by 25% and improvingrelease turnaround time by 40%.

Gathered and translated client requirements into technical deliverables, increasing customer satisfaction score by ~20%.

Developed and validated system-generated letter templates, reducing production defects by 35% and improving readiness timelines by 25%.

Identified and resolved formatting and data-mapping issues, improving document accuracy by 99% and reducing rework by~ 40%.

Led end-to-end development, (requirements--> deployment), accelerating project delivery timelines by 30%. Analyst/Template

Applied data-driven problem-solving to improve system design, increasing workflow efficiency by ~25%.

Served as Lead Developer and Communications Coordinator, improving cross-team alignment and reducing revision cycles by 30%.

Maintained data integrity across systems, achieving 98-100% accuracy rates in high volume data processing.

Managed template updates and corrections, reducing client-reported issues by 35%.

Processed high-volume numerical data (X+records weekly), consistently meeting 100% of deadlines with high accuracy.

EVICORE HEALTHCARE/CARE CORE NATIONAL, Bluffton, USA November 2014 - April 2026 Healthcare

Representative/Non-Clinical

Resolved customer inquiries efficiently maintaining a 95% + customer satisfaction rate.

Entered and maintained data with 99% accuracy, enhancing database reliability.

Communicated with medical facilities while ensuring 100% HIPAA compliance, reducing compliance risks. NON-CLINICAL DECISION SUPPORT

Processed insurance pre-authorizations, improving turnaround time by 20%.

Streamlined radiology and cardiology workflows, increasing processing efficiency by 25%.

Handled high-volume inbound calls (X+daily), maintaining strong service levels and reducing call resolution time by 15%.

Completed specialized training, contributing to a faster onboarding time (~30% quicker) than average. ZEHR PROPERTIES INC., GOTTCHA COVERED LLC, Bluffton, USA January 2003 - January 2022 Construction

Bookkeeper

Managed daily financial records and transactions to support business operations.

Utilized Excel, QuickBooks, and Microsoft Word to maintain accurate financial documentation.

Managed cash flow, account reconciliations, and payroll data entry.

Entered and maintained financial data accurately and within deadlines.

Created new records and updated existing files to improve organization and accessibility.

Supported front office operations, including reception and administrative tasks. HERITAGE MEDICAL PARTNERS, Hilton Head, USA May 2014 - July 2014 Physician Office

Medical Records, Medical Assistant

Maintained and organized patient health information in compliance with HIPAA regulations.

Organized and updated patient charts, including medical histories, exam results and treatment plans.

Assigned clinical codes for insurance processing and data tracking.

Ensured strict compliance with HIPAA and data privacy standards.

Managed electronic health record (EHR) systems to ensure accessibility for clinical staff. EDUCATION

High School Diploma, Pre-med

Richard Arnold, Savannah

Completed magnet program coursework with a focus on pre-med and pre-law studies. ADDITIONAL INFORMATION - OTHER EXPERIENCE

Marketing & Public Relations Administrative Support Real Estate Construction LANGUAGES

Spanish (Limited Proficiency)

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