Customer-Focused Sales Professional with Team Leadership

Kalen Jones

Atlanta, Georgia 678-***-**** *********@*****.***

Education

Georgia State University, Atlanta, GA

Associate’s Degree in Business Administration

GPA: 3.0

Professional Experience

AT&T Sales Representative ABC Consultants Group - Point of Sales & Customer Service- 40 hrs a week

2024-2025

●Maintains a calm demeanor during periods of high volume or unusual events to keep the team and new hires in a calm state of mind.

●Directly interacting with customers and providing the correct and necessary information to make a sale.

●Being on time in Business Casual attire required at the office every morning for meetings and rankings.

●Setting goals for the day everyday to provide motivation and a positive attitude before going out into the field.

●Long hours standing and greeting customers with a big smile and a warm welcome.

●Meeting a certain requirement for numbers every week; At least $1000 made a week individually.

●Seek understanding of daily assigned roles to best support team members & members

●Provide members with a warm and welcoming atmosphere to their comfortability

●Maintain effective communication skills to converse with individual customers and small groups comfortably

●Effectively recruiting new members to the group with persuasion and good energy on the job

●Representing the company and team as a whole providing Intel on the representative program.

●Reaching the quota every single month

Golden Rose Ent.- Corporate Band Performer-40-70hrs a week

2025-2026 (no address, traveling corporation)

●Maintaining a positive environment and attitude consistently

●Nonstop dancing and singing in heels for 1 to 4 hours 2-3 times a week

●Consistent quick thinking on the go

●Traveling from state to state making sure the preliminaries are accurate.

●Memorizing a tremendous amount of material in short amounts of time consistently

●Keeping composure and a happy face on no matter the difficulties that might occur the day of

●Engaging with the audience; making others feel welcomed and excited about the things we have in store

●Managing several different personalities at once while maintaining professionalism

●Managing calendars and verifying addresses, timestamps, and other things regarding scheduling on Google Docs

●Handling technical equipment

●Creative directing and last-minute decision-making in high strung situations

●Knowing how to read energy and when to pivot to appease the audience and clients

Volunteered at Panola Mountain Golf Course

2023-2024 (Oversaw the golfers on the course until they closed during the summer)

●Hospitality and great customer service.

●Driving the golf carts

●Able to start and hold conversation with customers, providing them with drink options

●On the course in various types of weather

●Keeping and maintaining appearances and cleanliness

State farm- State Farm representative- 20-30hrs a week (Seasonal)

2017-2022 (ended due to Covid) 2023-2024

●Seek understanding of daily assigned roles to best support team members & members

●Provide members with a warm and welcoming atmosphere to their comfortability

●Maintain effective communication skills to converse with individual customers and small groups comfortably

●Effectively recruiting new members to the group with persuasion and good energy on the job

●Representing the company and team as a whole providing Intel on the representative program.

●Reaching the quota every single month

●Providing new representatives with all the Intel they need for a smooth and efficient environment and workplace

●Hosting gatherings for higher ranked representatives and officials as well as new recruits

Ruby Tuesday’s- A server and bartender- 30 hrs a week

2021 (no address-went bankrupt)

●Serving lunch or dinner to guests.

●Answering any questions about the menu or their order, and otherwise ensuring each customer has the best possible experience.

●walking and carrying moderately heavy loads for extended periods,

●Proper presentation skills, attention to detail, and the ability to meet any special qualifications the restaurant has.

●The ability to multitask in strenuous situations while keeping composure and maintaining a positive attitude.

●Dealing with any customer complaints with a positive attitude

●Provide table service

●Answer menu questions

●Make drink recommendations

●Maintain table appearance

●Course food items appropriately

●Perform side work and end-of-shift closeout tasks

Alluvia Restaurant-A server and bartender- 30 hrs a week

2021-2023 (shutting down)

●Keeping up professional appearances and adhering to a specific dress code, following grooming standards, and wearing minimal jewelry and makeup.

●Maintaining proper hygiene and a polished appearance because it is important for creating a positive impression on guests.

●Serving breakfast, lunch, or dinner to guests as well as making drink recommendations.

●Answering any questions about the menu or their order, and otherwise ensuring each customer has the best possible experience.

●Knowledge about the restaurant's cuisine.

●Presentation skills, attention to detail, and the ability to meet any special qualifications the restaurant has.

●Knowledge about wine and beverage pairings.

●Walking and carrying moderately heavy loads for extended periods.

●Provide table service

●Course food items appropriately

●Perform side work and end-of-shift closeout tasks

●Attention to detail and provide table service at a restaurant or special event

●Talk directly with customers, describe items on the menu, make recommendations, or season food before serving it.

L.A Fitness- Receptionist & Personal Trainer-40hrs a week - 6088 Covington Hwy, Decatur Ga.

January 2024-2025

Manager: Lene +1-914-***-****

●Maintain effective communication skills to converse with individual customers and small groups comfortably

●Multi-task effectively with a sense of urgency to ensure smooth service.

●Works with Microsoft Excel, keeping legal documents together and providing members with all the information needed.

●Respects diversity to maintain open-mindedness and value inclusion at L.A Fitness

●Collaborate with team members to provide exceptional service and achieve store goals for new memberships

●Seek understanding of daily assigned roles to best support team members & members

●Provide members with a warm and welcoming atmosphere to their comfortability

●Watch and take care of their needs regarding children, their bodies, and wellbeing.

●Maintains a calm demeanor during periods of high volume or unusual events to keep gym operating to standard and to set a positive example for the members as well as coworkers.

●File any complaints from members regarding anything they have concerns with while maintaining a peaceful environment

● Handle customer issues and employee disputes

● Supervise employees, assign duties to maximize team performance.

●coach team members and train new staff

●Maintain a clean environment, i.e. the bathrooms, the equipment, the front desk, etc.

Salvation Army, 400 Luckie St.— Receptionist

MAY 2016 - JANUARY 2018

●Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.

●Maintains regular and punctual attendance.

●Works in Microsoft Excel for legal documentation and processing of homeless individuals

●Providing assistance to a better environment, housing and feeding families.

●Providing a peaceful environment where everyone feels comfortable to express their hardships

●Handles customers with care and consideration despite any difficulties or circumstances.

Marshalls, 2050 Lawrenceville Hwy.- Cashier

NOVEMBER 2017-JANUARY 2021 Temp. Position

Manager: Netta - 404-***-****

●Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

●Multi-task effectively with a sense of urgency to ensure smooth service.

●Anticipates customer and store needs by constantly evaluating environment and customers for cues.

●Follows health, safety, and sanitation guidelines for all products.

●Follows operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

●Maintain a clean and organized workspace so that partners can locate resources and products with ease.

● Handle customer issues and employee disputes

● Supervise employees, assign duties to maximize team performance as well.

●Goes the extra mile to make sales and provide customers with information on the store to increase sales

●Conduct store inventory daily

Skills

●Computer Knowledge: Microsoft Office (Excel, PowerPoint, Word)

●Customer Service Training – Underwent training to provide a high level of service and execute interpersonal communication skills

●Public Speaking – Build confidence and communication skills

●Serving skills- ability to multitask

●Adaptability

●Sales negotiation

●Sales pitch and meeting quota

●Store Management-trained as a team member supervisor

●Phone Etiquette

●Dealings with large crowds

Campus Community Involvement

Read to children in various elementary schools for the “Reading with Rari” campaign with 96.1 “The Beat ATL” radio station- March 2024

-PEG Georgia State Music program

2018-2021

Curating events, leading large crowds, organize meetings, work with team members to achieve specific goals creatively and musically throughout each semester

2016-Present

Speaking/mentoring, and performing at various high schools- Southwest Dekalb high school as a state farm mentor, Meadowcreek high school as a performer for the chorus kids, and Kipp Atlanta Collegiate high school as a guest performer.

2017-2021

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