Experienced Administrative Assistant with Office & Tech Skills
Resume:
HEATH A. ELLSWORTH
****************@*****.***
P.O. Box 496
Rio Hondo, TX 78583
OBJECTIVE:
Obtain employment in an office where my skills can be an asset to the organization.
SKILL
SUMMARY:
Applications: Microsoft Office
Operating Systems: Windows 95, 98, 00, XP, 10
Other: Internet Explorer, Google Chrome
SuccessEd
EDUCATION:
11/99-6/00
Maricopa Skill Center, Gateway Community College
Phoenix, AZ.
Travel Agent
8/91-6/94
EXPERIENCE:
8/4/25-2/25/26
11/5/09-5/30/20
10/30/08-8/25/09
Sunnyslope High School
35 North Central Ave.
Phoenix, AZ.
General Diploma
WTW
The Work Number 800-***-**** Employer Code # 17335
Seasonal Customer Service Representative
Duties: Inbound calls for VIA Benefits, assisting customers with HSA, HRA, HCFSA, and other financial accounts providing technical support with logging into the website and mobile app. Providing customers with account balances and assisting with proper verification of expenses.
Rio Hondo Independent School District
215 W. Colorado
Rio Hondo, TX 78583
Paraprofessional
Duties: Answering phones, clerical, filing, arranging meetings, ordering supplies, corresponding with parents and teachers, facilitator of PLATO lab, library aide, attendance clerk. Special Services Department: Secretary/Clerk responsible for answering phones and coordinating meetings between parents, teachers and administrators. Responsible for requesting and obtaining records for incoming students from previous school districts.
Time Warner Cable
2921 S Expressway 83
Harlingen, TX 78550
Installer
Duties: New installations at customer homes and trouble calls to fix existing services. Also responsible for upselling customers to new products and services.
3/17/08 – 10/30/08
EchoStar
2809 E. Grimes Ave.
Harlingen, TX. 78550
Customer Service Representative
Duties: Take calls from customers; handling their billing and technical questions as well as signing up new customers for the company. I am highly skilled in technical support for both SBC/Alliance and DISH Network customers.
12/10/07- 01/25/08
A.C.T
Harlingen, TX. 78550
Fraud Service Representative
Duties: Assisting customers with credit card accounts and preventing possible identity theft.
9/08/03 – 8/10/07
EchoStar
2809 E. Grimes Ave.
Harlingen, TX. 78550
Customer Service Representative
Duties: Take calls from customers; handling their billing and technical questions as well as signing up new customers for the company. Trained in advance technical support and one of the first members of the new SBC/DISH team also recently promoted to CSR III. Currently CSR III and highly knowledgeable in workings and promotions of sbc/alliance and I am highly skilled in technical support for both SBC/alliance and DISH Network customers. I have recently been promoted to the Alliance Support Team. This is an escalations department that handles identity verification, VIP accounts, and customer retention skills. This team provides support for floor agents through specific applications only available to the Alliance Support Team. This team also handles escalations through e-mail from Executive Offices and VIP customers.
6/02 - 9/03
Austin Personnel
Clerical / File Clerk
6/02 – 9/03
MANPOWER
Clerical / File Clerk/ Technician Help Desk
12/00 – 5/31/02
Rural Metro
8401 East Indian School Rd.
Scottsdale, AZ. 85251
Billing Clerk/ printed medical reports, filing, copying, organizing and collating, data entry, general clerical
9/01-5/02
Walgreen’s
75th Avenue & Peoria
Peoria, AZ. 85345
Customer Service Representative / cashier, photo lab, stocking, cleaning store
1/99-6/00
Pizza Mia
10649 North 43rd Ave.
Phoenix, AZ. 85345
Delivery Driver/Duties included taking phone orders, Customer
Service, stocking, cleaning the store, and delivering pizza.
1/97-1/99
Executive Transportation
4643 East Thomas Rd.
Phoenix, AZ. 85018
VIP Driver/Duties included transporting customers from the airport to their hotel, customer relations, and customer service, meet and greet at the airport.
2/96-7/96
Metrol /Vigilante
2350 West Mission Lane
Phoenix, AZ. 85021
Patrol Driver/Duties included alarm response, routine patrols, securing buildings after business hours had concluded, watching for anything out of the ordinary and reporting any problems to the proper authorities, customer relations-communicating to the client what the problem is in written report form, Customer Service.
7/95-2/96
Burn’s International Security
4411 South 40th St.
Phoenix, AZ. 85040
Security Guard/Duties included patrolling a site and reporting any problems that may arise to the proper authorities, customer relations-communicating to the client what the problem is in written report form, Customer Service.
11/94-2/95
Target
10230 North 43rd Ave.
Glendale, AZ. 85302
Customer Service Representative/Duties included customer service, customer relations- helping the customer find what they are looking for and to help make their shopping experience more enjoyable.
7/93-7/94
Fry’s Food and Drug
1625 West Camelback Rd.
Phoenix, AZ. 85015
Courtesy Clerk/Duties included customer service, Customer Relations, stocking shelves, cleaning the store, bagging groceries.
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