Strategic Workforce Planning Leader

Courtney D. Madondo

Philadelphia, PA +1-347-***-**** ********.*******@******.*** LinkedIn

PROFESSIONAL SUMMARY

Strategic workforce planning leader with 10+ years of experience building and scaling global capacity planning, forecasting and resource optimization functions within complex, high-growth organizations. Proven track record of designing workforce planning models that align operational performance with financial goals, enabling scalable growth and improved productivity. Expert in partnering with executive leadership, finance, and business intelligence teams to translate data into actionable workforce strategies. Recognized for driving operational efficiency, enhancing reporting frameworks and leading global cross-functional initiatives in distributed environments. SKILLS

Strategic & Operational Skills: Strategic Workforce Planning • Capacity Planning & Forecasting • Resource Optimization • Workforce Modeling

• Operational Scaling • Productivity & Efficiency Programs • Organizational Effectiveness • Budgeting & Cost Management • Process Design & Governance • Change Management

Technical Skills: Power BI • SQL • Advanced Excel • Data Visualization • Workforce Analytics • Forecast Modeling • Workday • SAP • ServiceNow

• Fieldglass • Business Intelligence Collaboration • Reporting Automation WORK EXPERIENCE

AIG New York, NY

Senior Manager – Operations & Reporting January 2018 – November 2025 Responsibilities:

• Built and led a centralized workforce planning and resource management function, supporting a global Internal Audit organization, establishing governance, forecasting models, and capacity planning frameworks.

• Designed and implemented a scalable capacity planning model, improving global resource allocation, utilization visibility, and operational efficiency across regions.

• Partnered with Finance, Operations, and senior leadership to align workforce strategy with business objectives, balancing demand forecasts, staffing capacity, and cost efficiency.

• Developed and delivered monthly and quarterly executive-level reporting (MBR/QBR), providing actionable insights on productivity, capacity trends, and operational performance.

• Collaborated with business intelligence teams to enhance forecasting methodologies, incorporating volume trends, workforce productivity, and business cycles into planning models.

• Analyzed workforce metrics and KPIs to identify optimization opportunities, driving improvements in utilization, scheduling, and delivery performance.

• Led capacity forecasting and scenario planning, enabling proactive workforce scaling and improved response to changing business demand.

• Maintained oversight of annual project change tracker, flagging any issues, tracking remediation progress, identifying risks, and escalating through structured governance reviews to ensure timely resolution and compliance.

• Delivered cost and productivity analysis (T&E and workforce spend), supporting financial planning and efficiency initiatives.

• Facilitated cross-functional forums with senior stakeholders to align on priorities, mitigate risks and ensure execution against strategic goals.

• Drove process automation and reporting enhancements, leveraging analytics and AI tools to improve data accuracy and reduce manual effort.

• Managed onboarding and integration of external resources, ensuring operational readiness and seamless workforce scaling. Deloitte Touché Tohmatsu New York & Sydney

Senior Resource Management Specialist May 2015 - May 2017 Responsibilities:

• Managed workforce planning and resource allocation for 600+ professionals, optimizing staffing across engagements and improving utilization rates.

• Partnered with leadership and business operations to develop integrated demand and capacity forecasts, supporting strategic workforce decisions.

• Partnered with directors to forecast financial and non-financial clients with varying budgets.

• Led rolling 12-month forecasting (CEP process) to align workforce capacity with pipeline demand and business growth.

• Globally collaborated with cross-functional teams to refine workforce models and improve forecasting accuracy.

• Delivered data-driven insights and presentations to senior stakeholders, influencing resource strategy and operational planning.

• Mentored and developed team members, strengthening workforce planning capabilities and team performance. Robert Half Australia Perth & Sydney AU

Recruiter – Resource Management March 2014 – May 2015 Responsibilities:

• Conduct comprehensive candidate reviews and screening to identify top talent for various high-volume roles, resulting in the placement of 85% of all prepped candidates.

• Maintained pipelines for all hiring needs.

• Managing the interviewing process and working collaboratively with clients, including coaching and guiding candidates throughout the interview process. Providing both the resource and client knowledge required for a successful assessment.

• Delivering high-quality applicants and utilizing traditional and non-traditional sourcing methods.

• Monitor electronic candidate database and other accounts for updated job postings and applicant responses.

• Develop and monitor divisional metrics, improving sourcing effectiveness.

• Continually providing best in class client and candidate experience.

• Utilizing available sourcing tools to search for top talent.

• Market research analysis to Identifying areas for improvement in recruiting processes.

• Liaise with different clients, writing up and creating job posting in alignment with client talent needs. Gindalbie Metals Ltd Perth AU

Financial Accountant March 2012 – March 2014

Responsibilities:

• Coordinating monthly closing process and producing financial statements for Executives board meetings.

• Preparation of monthly cost analysis for each department, monitoring professional hours and costs charged to each tenement to produce cost tables and cost reviews for Executives.

• General exploration allocation analysis, including preparation of Tenement analysis for Tenement and Exploration Manager.

• Reconcile and split Shire Rates to tenements.

• Liaising with suppliers, accounts payable, accounts receivable, payroll officer and Geologist for monthly reporting.

• Preparation of quarterly, half year and yearly accounts and budgets.

• Develop, maintain and ensure on-going compliance with accounting practices and procedures.

• Manage the liaison of external auditors and provide them with financial support.

• Coordinate the reporting for all Australian Bureau of Statistics (ABS) requests.

• Assisting with other general duties including updating fixed asset register. EDUCATION

Edith Cowan University

Bachelor of Business in Accounting

CERTIFICATIONS

Project Management Institute

Project Management Professional (PMP)

Microsoft

Microsoft Office Specialist: Excel Expert

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