Salesforce Customization & Troubleshooting Specialist

Rahul Goud Ramaram

986-***-**** **************@*****.***

SUMMARY

Detail-oriented Associate Software Engineer with expertise in customizing Salesforce components, problem-solving, and debugging. Committed to delivering effective solutions and enhancing user experience.

SKILLS

• Salesforce customization

• Salesforce solution design

• SOQL/SOSL optimization

• Error troubleshooting

• Deployment coordination

• User support

• Technology adaptation

• Analytical communication

• Proactive learning

• Team collaboration

• Interpersonal skills

EXPERIENCE

Associate Software Engineer, Cognizant Technology Services, January 2022-Current Hyderabad, India

Developed and customized ServiceMax configurations including workflows, page layouts, validation rules, SFM Wizards, transaction designers, and expressions to meet client-specific business requirements.

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Handled high-priority incidents within SLA, resolving bugs and implementing fixes aligned with business requirements.

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Partnered with Business Process Experts/Analysts to analyze issues and processes, ensuring efficient customer support.

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Contributed to team growth by documenting solutions, sharing best practices, and training new members.

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Managed critical tickets effectively, minimizing disruption and ensuring resolution within defined timelines.

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Collaborated with support team members to share knowledge, resolve complex issues, and drive customer satisfaction.

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Provided technical troubleshooting and debugging for ServiceMax applications, including Apex code and API integrations.

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Supported deployment of new releases and patches, performing regression testing and validating functionality.

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Authored and maintained knowledge base articles and documentation to streamline issue resolution, facilitating quicker troubleshooting for support team.

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Ensured strict adherence to data security and governance policies while handling customer data and configurations.

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Software Engineer, Mphasis Pvt. Ltd., May 2019-January 2022 Hyderabad, India

• Developed custom reports and dashboards to support data-driven decision making.

• Automated processes using Salesforce tools, streamlining workflows. Configured Salesforce applications to align with business requirements, enhancing user experience.

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• Managed user accounts, roles, and permissions for optimal access control.

• Resolved technical issues related to Salesforce functionalities and user inquiries. EDUCATION AND TRAINING

B.Tech

Electrical, Electronics And Communications Engineering, CMR College of Engineering And Technology, Hyderabad May 2018

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