Experienced Customer Service Pro with 22+ Years' Call Center Expertise
Resume:
PROFESSIONAL
SUMMARY
SKILLS
EXPERIENCE
LARISSA J MILLIGAN
l **************@*****.***
Ormond Beach, USA, F lorida
32174
Dynamic Customer Service Representative with proven expertise at Teksystems, excelling in complaint resolution and CRM software proficiency. Adept at fostering customer loyalty through active listening and creative problem-solving, consistently enhancing customer satisfaction and engagement. Committed to delivering exceptional service and maintaining a positive brand image in fast-paced environments. Friendly Customer Service Representative helps customers with complaints or questions and processes orders and forms. Accommodating and helpful team player with positive attitude and familiarity with CRM systems and practices. Conveys all pertinent facts to customers and establishes and builds solid relationships to boost ratings and secure loyalty. Active listening Punctual Courteous
Brand Representation Critical Thinking Customer Education CRM software proficiency Creative problem solving Computer Proficiency Customer Service Agent
Teksystems (REMOTE), Hanover, Maryland, USA, Sep 2024 - Dec 2024
• Worked with the medical insurance site Access.
• Answered medical insurance customer inquiries via phone, email, outbound and chat.
• Utilized various software programs such as CRM systems to effectively document calls.
• Managed difficult customer situations with professionalism and empathy. Contributed to team effort by meeting performance goals and assisting colleagues when needed.
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Customer Service Representative
Conduent (REMOTE), Florham Park, NJ, USA, Dec 2023 - Jul 2024
• Helped customers with medical claims.
• Worked with Health Savings Accounts.
• Utilized various software programs such as CRM systems to document call interactions.
• Sent out tax documents.
• Provided accurate information about products and services to customers.
• Worked with stocks.
Customer Service Agent
Budget Dumpster (Waste Dynamics), Westlake, OH, Aug 2021 - May 2023 Maintained high level of knowledge regarding current promotions, discounts, or special offers available.
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• Provided accurate information about products and services to customers. Conducted outbound calls to follow up on previous purchases or provide additional support if necessary.
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• Managed difficult customer situations with professionalism and empathy. Customer Service Cashier
Publix, Ormond Beach, FL, Jun 2019 - Aug 2021
• Counted cash drawers before and after shifts and prepared cash bags.
• Assisted customers in locating needed
EDUCATION
• Counted cash drawer before every shift to ensure accuracy.
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• Resolved customer complaints with balanced solutions. AAS
Bluegrass Community and Technical College, Winchester, KY, United States, Aug 2002 Diploma
Scott County High School, Georgetown, KY, May 1998 Some College, Medical Coding, Medical Terminology
US Career Institute, Colorado Springs, CO, Aug 2007
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