Tarot Reader

Mika-ala Brown

Recruiter

******@*****.*** 1-587-***-**** Calgary, T3E 6N3, CA

SUMMARY

Dedicated customer service professional with extensive experience in guest relations and operational support. Proven ability to build rapport, manage inquiries, and ensure satisfaction through effective communication and attention to detail. Adept at multitasking in fast-paced environments and upholding high standards. Eager to leverage strong organizational and interpersonal skills to excel as a Remote Recruiter, facilitating successful connections between candidates and opportunities.

WORK EXPERIENCE

Customer Service Representative RBC Centre

09/2024 – 11/2025, Calgary

Managed the input of bulk cash deposits to their respective accounts, ensuring accuracy and timeliness while achieving daily benchmarks.

Validated the submission of cash, coin, and cheques in accordance with provided account details using RBC’s depositing software.

Housekeeping Supervisor Hampton Inn

06/2022 – 02/2024, Kelowna

Inspected hotel rooms daily to guarantee cleanliness standards were upheld prior to guest arrivals. Coordinated efforts with co-supervisors, room attendants, front desk staff, and public area attendants to maintain a welcoming and pristine atmosphere.

Trained and mentored new staff to bolster their ability to meet the hotel’s cleanliness expectations. Housekeeper Eagle Ranch Resort

08/2021 – 01/2022, Invermere

Performed daily tasks to uphold room cleanliness, including making beds, changing linens, and sanitizing bathrooms.

Demonstrated efficiency in cleaning a high volume of rooms in preparation for guest check-ins. Maintained rigorous standards of cleanliness and hygiene throughout the resort facilities. Advisor Concentrix

10/2020 – 04/2021, Oshawa

Welcomed members as they called in, fostering rapport to enhance customer satisfaction. Introduced a range of products, services, and promotions to assist members in selecting packages that best matched their lifestyles.

Provided navigation and directional assistance as needed to facilitate member inquiries. Hostess Kelsey's

11/2019 – 02/2020, Oshawa

Maintained cleanliness in front-of-house areas, including the entrance, dining area, bar, and washrooms. Ensured an adequate server-to-guest ratio, promoting balance and effective service delivery. Cultivated a positive and inviting atmosphere for guests through engaging conversations and exceptional customer service.

Cashier/Barista Starbucks

01/2019 – 12/2019, Oshawa

Accurately processed cash, debit, and credit transactions at the POS terminal. Cultivated strong relationships with both new and returning customers to enhance loyalty and engagement. Room Attendant Best Western Hotel

01/2018 – 12/2018, Oshawa

Maintained cleanliness and presentation of hotel rooms to meet guest expectations. Assisted guests and staff with information and support, enhancing overall satisfaction. Adapted to a fast-paced environment to meet daily cleaning and restocking demands. Seasonal Associate Bath and Body Works

01/2018 – 12/2018, Oshawa

Processed a variety of payment options at the POS to facilitate customer transactions efficiently. Engaged in upselling and informed customers about the full range of products available. Maintained a clean and organized sales area to enhance customer shopping experiences. EDUCATION

OSSD (Diploma) David & Mary Thomson Collegiate Institute 09/2010 – 10/2015, Toronto, CA

SKILLS

Housekeeping Management, Cleaning, Customer Service, Upselling, Microsoft Office, Point of Sale System

(POS), Food Handling, Detail-oriented, Team Management, Guest Satisfaction, Adaptability, Collaboration, Independent Work, Communication

LANGUAGES

English (Native)

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