Senior Business Systems Analyst

KIM RUSSELL, MBA, PMP, SCRUM

**** ********** ***** ******, ******** 60504 630-***-****

******@*******.*** www.linkedin.com/in/kimrussell-career-mba-pmp

SUMMARY – SENIOR BUSINESS SYSTEMS ANALYST

An accomplished, innovative information technology, customer-facing leader with comprehensive expertise in CPG, hospital, and manufacturing industries in SAP enterprise resource planning, business systems analysis, system design, requirements gathering and translation, functional specifications document creation, project & change request management, testing, and production defect break/fix for system upgrades/migrations. Demonstrated background in functional, end-to-end, performance, regression, and user acceptance testing. Leverage experience in complex portfolio infrastructure of systems and interfaces to align IT projects and change requests with business goals. Serve as critical liaison between business and development teams ensuring harmonized & correct development of requirements while providing earnest leadership to customers and supporting teams.

TECHNICAL SKILLS

SAP Sales & Distribution, OTC, BW; Green & Bluefield SAP implementations; SAP S/4 HANA; full lifecycles of SAP ECC 6.0 upgrades – SAP Pi to Po migration via EDI VAN and AS2; CFM with Global CPG and Trade.

Windows NT/2000/XP, Microsoft Office 365 and Project, Visio, SQL, SharePoint, Dashboards, VB, Quality Management Systems, Corporate Inter/Intranet Portals, Data/Document Repositories, and Waterfall & Agile project methodologies.

EXPERIENCE

HARIBO, Rosemont, Illinois, SAP Analyst – OTC RIF (Tenure): 2023 – 2026

SAP Analyst – OTC (Order To Cash)

Current

Provided solutions in SAP Productions for OTC items.

Performed EDI testing in SAP Test platform and EDI solutions in SAP Production.

Sole lead & completed 250+ SKU dual sourcing creating pallet configuration issues in SAP Production.

Taught & mentored business in direct guidance and training with the recent SAP implementation.

Worked projects performing analysis activity to elicit requirements and inform business decisions in S/4 HANA.

Taught & mentored business in direct guidance and training with the recent SAP implementation.

Led and directed Project & Change Request Requirement Gathering, creation of Business Requirement Documents (BRD), approvals of BRD, design, mock-up, collaboration with Developers, SIT, and UAT.

Investigated, analyzed, and reviewed project or business enhancements to lead change.

NPAA, Lansing, Illinois, Senior Business Systems Analyst 2021 – 2023

SAP Senior Business Systems Analyst

Analyzed and assessed User Stories to for priority alignment with changes.

Sole configurator and tester for Vertex Sales Tax system which interfaces with SAP.

Sole configurator of BOBJ reporting interfacing with SAP, Central Management Console (CMC), and HANA Studio.

Proactively reviewed, assigned, and resolved IT help desk tickets.

Steer business with trouble shooting issues with recent transfer from previous data center to Amazon Web Services (AWS).

DYSON, Chicago, Illinois, Contract only work: 2020 – 2021

Americas IT – Supply Chain IT SAP Lead Business Analyst & Business Partner

Worked on projects in Agile Sprints after performing analysis activity to elicit requirements (User Stories) and inform business decisions in S/4 HANA.

Developed support documentation for information systems and enhancements in line with business needs and aiding benefit realizations.

Investigated, analyzed, and reviewed project or business enhancements to lead change.

Defined requirements for improving processes and systems along with presenting solution(s) in business case and Functional Tech Documents with User Stories utilizing the Agile methodology.

Worked independently and collaboratively on complex situations, processes, and tasks such as design and test scripts along with mentoring other BAs.

Provided specialist advice on subjects to multiple stakeholders on complex issues.

DURACELL, Chicago, Illinois, COVID19 RIF: 2018 – 2020

Global SAP Senior Business Systems Analyst

Served as sole, customer-facing, international and North American BSA for SAP & interface changes for SAP Sales and Distribution, Order-to-Cash working projects & change requests with business & developers along with progress and defect meetings in Software Development Lifecycle (SDLC).

Selected as sole, international customer facing BSA (also collaborated with lead consultant and PM) to upgrade SAP Process Integration (Pi) to SAP Process Orchestration (Po) in one year comprising of five hundred current EDI Customers for North America, 10 European/African countries, and five Latin American countries using the Agile methodology.

oAchieved goal for one EDI VAN per country with one unified message format outlining necessary EDI Mapping Message Types for each customer.

oWorked in different outlined phased approaches based on country needs driven by customer EDI complexity.

Designated sole, customer-facing, international BSA for CFM (Customer Funds Management) 3PL system interfacing with SAP.

oUpgraded three software versions impacting budgets, cash forecasting, promotions, shipments, and payments along with enhanced reporting deliverables with BI.

oImplemented demonstrations to business during development milestones to present requirement deliverables to mitigate/eliminate defects in UAT.

Functioned as critical, initiative-taking liaison for the SAP Material Determination/Order Refresh project enabling business to make critical material changes and material substitutions for current and future sales orders.

Wrote SIT (System Integration Testing) test cases; led/executed SIT, E2E (End to End), regression, and performance testing.

Operated Service NOW (SNOW) ticket tracking system software to enter SAP and/or networking tickets.

Assisted business in scripting business test cases, managing UAT test execution, and UAT defect management retesting along with reported metrics.

PEPSICO, Chicago, Illinois, RIF: 2008 - 2018

Global Senior Business Systems Architect/Data Analyst, 2015-2018

Led & worked technical Supplier portion for global R&D food and beverage quality program installation portfolio leading requirement, architected solutions, developed mock-ups, and tested TrackWise (TW) along with aligned ASD/PV (Advanced Software Design/Product Vision), PDMS (Product Document Management System), VCS (Vendor Communication System), and MDM (Master Document Management) systems and interfaces.

Scoped customer-facing global project determining capacity requirement dimensions which allowed global, unified infrastructure for company and suppliers for formula and ingredients in tests and approvals. Created custom templates resulting in 392 user requirements and 1451 functional requirements eliminating manual work.

Architected TrackWise Supplier system application, configuration, and customer-facing workflow diagrams along with four other systems, seven interfaces, and web portals in portfolio.

Wrote detailed test scripts and executed E2E (End-to-End), performance, and regression testing along with SIT (system interface testing) and UAT (user acceptance testing).

Simultaneously managed each customer-facing detailed release group’s migration to production with six international teams in network, load balancers, DBA, and operations – managing issues and necessary escalations.

Developed 70-page document outlining E2E (End-to-End), portfolio of systems and interfaces; served as coach/mentor for business training.

Senior Business Systems Architect/Analyst, 2010-2015

SAP CRM (Customer Relationship Management) Modules - Company Project to Install SAP in QTG (Quaker, Tropicana, and Gatorade) Divisions: Led & technically worked installation of ECC Trade Claims Management (TCM) module for business finance, accounting, and sales finance reporting meeting deliverables, budgets, and timelines for business and technical needs.

Analyzed three divisions’ current system architecture, AS IS processes, and interdependencies to other divisions.

Collected and harmonized division’s requirements for systems and indirect process revisions resulting in 828 user requirements and 2,563 functional requirements.

Worked with SAP’s Master Data, Customer Hierarchies, Enterprise Central Component (ECC), and CRM tables in designing desired TCM Reports.

Architected mock-ups for agile approach for business approval during development milestone phases vs. UAT; reduced defects by 70%.

Wrote detailed business test scripts and executed E2E (End-to-End), regression, performance, SIT, and executed UAT testing, meeting all outlined deliverables within scope, requirements, budgets, and timelines for business and technical needs.

Developed detailed documentation for training; critical in break-fix problem resolution and escalation.

Senior Business System Analyst/Project Manager, 2008-2010

The executive management team selected me to strategically lead, re-plan, realign, and deploy multi-million-dollar Formula Specification System (FSS) Program that was five years late and over budgeted.

Executed business analytic strategies, project and change management, and new tactics to lead, restructure, and get realignment of the failing project with business, other IT reps, and executives.

Moved to Agile methodology with leading and redirecting cross-functional teams to adapt changing project processes which aligned deliverables, timelines, and budgets.

Developed communication plans including project progress & escalation methods with team and executives centering on accountability and meetings for quick & seamless adaptation of change.

Architected user, functional, and test wire diagram documents, revised test scripts, and executed IT testing and UAT.

ADDITIONAL EXPERIENCE

TELLABS, INC., Naperville, Illinois, Senior Program Manager 2000-2008

LANIER WORLDWIDE, INC., Oakbrook Terrace, Illinois, Hospital - IT Implementation Analyst (HIS/RIS) 1993-2000

SIGHT & SOUND DISTRIBUTORS, St. Louis, Missouri, Human Resources Continuous Improvement Coordinator 1992–1993

EDUCATION

BENEDICTINE UNIVERSITY, Lisle, Illinois

Master of Business Administration, 2014 – Selected Sigma Beta Delta Academic Honors Society

SOUTHERN ILLINOIS UNIVERSITY AT EDWARDSVILLE, Edwardsville, Illinois

B.S., (Human Resources and Management)

CERTIFICATIONS & AFFLIATION

Certified Project Management Professional (PMP), Project Management Institute; Current with certification

Certified Scrum Fundamentals® (CFM) & Master (CFM); Current with certification

Certified Business Analysis Professional™ (CBAP)– In progress

Analyzing and Visualizing Data with Microsoft Power BI – In progress

Microsoft Certified: Azure Fundamental – In progress

Toastmasters International

AWARDS AND RECOGNITION

Duracell POWER UP Awards for Superior Performance

PepsiCo Chairman's Award; Selected twice to attend Global “Women’s Symposium.”

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