Operations & Organizational Leader with 15+ Years Experience

William “Will” Wolfe

Humble, Texas (Relocating to San Angelo, Texas) 713-***-**** ***********@*****.*** OPERATIONS & ORGANIZATIONAL LEADERSHIP

Strategic operations and organizational leader with 15+ years of experience overseeing complex administrative systems, large cross-functional teams, workforce operations, scheduling, budgeting, stakeholder relations, and performance management across higher education and institutional environments. Proven ability to lead organizational transformation, optimize operational efficiency, improve retention and engagement outcomes, and manage large-scale initiatives under demanding timelines. Experienced in personnel leadership, process improvement, training and development, customer-facing operations, and multi-department coordination. CORE COMPETENCIES

Operations Leadership Organizational Administration Team Management Budget Oversight Process Improvement Stakeholder Relations Strategic Planning Customer Experience Project Management Conflict Resolution Performance Management Change Management PROFESSIONAL EXPERIENCE

Responsive Education High School English Teacher Houston, Texas January 2025 – Present

• Manage classroom operations, scheduling, stakeholder communication, and performance tracking in a fast-paced environment.

• Coordinate with administrators, faculty, counselors, and families to support organizational goals and improve engagement outcomes.

• Maintain compliance with institutional policies, reporting requirements, and operational procedures. San Jacinto College Department Chair – Business & Technology Programs Houston, Texas 2019 – 2024

• Directed operational management for 11 academic and workforce programs, supervising more than 60 full-time and adjunct faculty.

• Oversaw workforce scheduling, staffing coordination, faculty workload distribution, and resource management.

• Managed departmental budgeting, purchasing coordination, operational planning, and institutional resource allocation.

• Implemented process improvements that strengthened organizational efficiency and communication workflows.

• Successfully transitioned all departmental operations and instructional delivery systems online in under two weeks during the COVID-19 pandemic.

• Increased student retention rates by more than 20% during a period of institutional disruption through strategic operational redesign.

• Collaborated with executive leadership, IT, facilities management, student services, and external stakeholders to maintain operational continuity.

• Conducted personnel evaluations, onboarding, conflict resolution, and professional development initiatives. San Jacinto College Professor – Composition, Literature, Humanities & Technical Communication Houston, Texas 2008 – 2024

• Facilitated stakeholder engagement and relationship management across diverse student, faculty, and administrative populations.

• Supported operational initiatives, onboarding efforts, scheduling coordination, and institutional planning projects.

• Developed expertise in communication strategy, conflict management, presentation delivery, and customer-focused problem solving.

EDUCATION

Master of Arts (M.A.) – English Literature

University of Houston

Bachelor of Arts (B.A.) – English, Cum Laude

University of Houston 2006

TECHNICAL & PROFESSIONAL SKILLS

Microsoft Office Suite • Google Workspace • Workforce Coordination • Budget Tracking • Data Reporting • Team Leadership • Scheduling & Resource Allocation • Stakeholder Engagement • Presentation & Public Speaking • Process Development • Strategic Communication • Organizational Operations Support

Contact this candidate