Customer Service & Administrative Professional with Privacy Focus

Caroline Hart

Hibbing, Mn *****

*****************@*****.***

218-***-****

Professional Summary

Customer service oriented professional backed by retail sales experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

· Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

· Customer service skills necessary to communicate effectively with patients and healthcare providers.

· Effective problem solver, able to assess situations and identify solutions.

· Strong time management skills with ability to establish priorities to meet timelines.

· Microsoft Office Applications – Word, Excel, PowerPoint. Work Experience

Administrative Assistant

Volunteer with Abide 4 Freedom-Hibbing, MN

November 2020 to Present

Answer inbound phone calls, attend meetings, schedule appointments, and file documents Retail Sales Representative / Customer Service – Wireless OSL Online Service Sales-Hibbing, MN

October 2023 to February 2024

· Established and maintained an engaging customer service environment for AT&T, Verizon, and T-Mobile customers.

· Opened and closed the store and helped new and existing customers select and purchase wireless communication devices and accessories.

· Enrolled customers into telephone contracts, upsold products and services, entered information into computer, and verified and updated account information.

· Adhered to sales processes and procedures, accepted and processed payments, and maintained customer privacy.

· Worked effectively in a team-oriented environment to provide quality customer service. Production Associate

Aramark-Hibbing, MN

October 2021 to August 2022

· Inspected, folded, and loaded garments for restaurants and hospitals.

· Identified and segregated merchandise not meeting specified quality standards.

· Loaded and unloaded trucks and maintained a safe and clean working environment. Retail Sales Associate / Customer Service

Blue Moon Appliance-Hibbing, MN

May 2018 to October 2019

· Provided excellent customer service with active listening to determine customer needs.

· Took product pictures and maintained company social media presence to generate sales.

· Packaged and shipped items in an accurate and efficient manner.

· Worked as part of a team and interacted with diverse customers and staff members. Education

Bachelor's degree in Business Administration

Southern New Hampshire University-New Hampshire

May 2025 to Present

Online course in Medical Billing & Coding

Ultimate Medical Academy-Tampa

May 2022 to January 2025

Skills

• Co-Pay

• EOBs Revenue Cycle Management

• CMS 1500

• Electronic Medical Records (EMR) Managed Care (HMO, PPO, POS)

• ICD Coding

• HIPAA Compliance

• Deductibles

• Insurance Claim Processing

• Workers Compensation Insurance Verification

• Scheduling Medical Terminology

• Posting Payments

• Medical Coding (ICD-10-CM, HCPCS, CPT)

• Government (Medicare & Medicaid)

• Phone Etiquette

• Accounts Receivable

• Upselling

• Co-Insurance

• Medical Billing

• Anatomy & Physiology

• Third Party Payers Electronic Health Records (EHR)

• Collections

• Medical Office Procedures

• CMS 1450 (UB-04) Front Office Operations

Certifications and Licenses

Medical billing and coding specialist

Present

Contact this candidate