IT Operations & Vendor Manager (CCTV, M365)

Rohit Gajghate

IT Manager Vendor Management CCTV Microsoft 365 IT Operations

Phone: +91-816******* Email: *************@*****.*** Location: Mumbai, India Professional Summary

IT professional with 5+ years of experience inmanaging IT operations, vendor relationships, CCTV infrastructure, and Microsoft 365 environments. Proven ability to manage multiplevendors, negotiate contracts, control IT costs, and ensure SLA compliance. Experienced in planning and executing CCTV projects, administering Microsoft 365 services, and managing IT assets and infrastructure. Adept at improving service delivery, minimizing downtime, and supporting business continuity. Seeking an IT Manager role to lead vendor management and IT infrastructure operations. Key Achievements

● Managed multiple IT and CCTV vendors, ensuring SLA complianceand timely service delivery.

● Reduced IT operational delays through effective vendor coordination and issue escalation.

● Handled end-to-end CCTV installation and maintenance across office locations.

● SuccessfullymanagedMicrosoft 365 user administration and email operations.

● Maintained 100% IT asset tracking and lifecycle management. Core Competencies

● Vendor Management, Contract Negotiation& SLA Monitoring

● IT Procurement, Budget Coordination & AMCManagement

● CCTV Planning, Installation, Monitoring & Troubleshooting

● Microsoft 365 Administration (User Management, Outlook, Teams, Security Basics)

● IT Infrastructure & OperationsManagement

● Asset LifecycleManagement&Inventory Control

● LAN/WAN, Network & Hardware Support

● Printer, VOIP & End-User Support Management

Professional Experience

IT Executive – Parag Milk Foods Mar 2025 – Present

● Manage IT vendors for hardware, networking, and CCTV services and monitor SLA performance.

● Coordinate procurement, vendor negotiations, and AMC renewals to control operational costs.

● Administer Microsoft 365 environment including user provisioning, email configuration, and issue resolution.

● Oversee CCTV operations including monitoring, maintenance, and vendor coordination.

● Manage IT asset lifecycle includingallocation, tracking, and audits.

● Provide infrastructure support ensuring minimal downtime and business continuity. Admin& IT Executive – SKK Brand Media Pvt Ltd Jun 2022 – Jan 2025

● Handled multiple vendors for IT infrastructure, CCTV installation, and support services.

● Managed end-to-end CCTV deployment, monitoring, and troubleshooting.

● Provided Microsoft 365 and Outlook configuration and user support.

● Maintained IT inventory, coordinated purchases, and managed asset records.

● Supported network, printers, VOIP, and end-user technical issues. IT Executive – Pinaki Projects 1 Year

● Managed IT infrastructure support, network configuration, and user support. Admin& Academic Coordinator – Yashaswi Institute 3 Years

● Managed computer labs, IT systems, and administrativeoperations. Education

B.E. ElectronicsEngineering – RTMNagpurUniversity

Diploma in Electronics &Communication Engineering–MSBTE Technical Tools

● Microsoft 365 Admin Center

● Windows OS & Office Applications

● Network Configuration & LAN Management

● CCTV Systems (DVR/NVR, IP Cameras)

● Remote Support Tools

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