Office Administrative Specialist with Customer Service Focus
Resume:
EVETTE HENRY
Office Assistant
*****.******@*****.***
SKILLS
Performance driven professional with experience in facilitating clerical support and office management while providing a high level of customer service with effective communication skills seeking position with established companies.
● Communication ● Fleet Management
● Organization ● Customer Service
● Office Management ● Time Management
EXPERIENCE
Darcars Collision Center, New Carrollton, MD - Receptionist December 2023 - September 2025
● Primarily greets customers to the Bodyshop and provides general administrative support.
● Answering and directing phone calls, taking messages, and providing basic information to callers.
● Executes daily tasks; Data Entry, Vehicle Intake, Calendar Appointment Scheduling, Payment Processing, and other clerical duties as needed.
● Communicate effectively with customers, staff and management in person, phone, computer.
● Maintenance of Bodyshop Reception Office, ensuring that the area is clean, organized and presentable.
East West Lincoln, Landover Hills, MD - Client Care Specialist October 2020 - December 2023
● Communicate internally with team and externally with clients to schedule pickup/delivery of Lincoln Loaners in order to ensure a positive customer experience
● Maintained database spreadsheet, create Vehicle Use Agreements with documentation by interpreting documented policies, procedures and regulations
● Processed client transactions for traffic/toll violations and any other fees associated with the Lincoln Loaners, accounting of cash drawer
● Cashiering, alpha/numerical filing, fleet drivers, phones, Word, Excel Brussell Exterminating Services, Riverdale Park, MD - Administrative Assistant August 2018 - March 2020
● Maintained manager/owner calendar, office supply and service product inventory.
● Provided assistance to customers regarding various issues with accounts, executed operational policies and procedures utilizing Pestroute software necessitating smooth business operations.
● Responded to telephone inquiries via multi-line system, transcribed and composed messages, forwarded calls to appropriate person and or departments.
● Affixed checks, cash and CC payment transactions accurately to customer accounts.
● Assessed charges/fees to customer accounts. Performed various collection actions via phone/email/text to resolve billing discrepancies.
● Input/updated and reviewed information within customer accounts. Issued statements, receipts and invoices.
● Generated various weekly reports by assigned deadlines. Maintained numeric filing system, scanned/uploaded documents to customer accounts. VDOT, McLean, VA - Program Support Tech
March 2001 - May 2008
● Served as a liaison between departments-Operations, Fiscal and Executive Management and other organizations/agencies (e.g., Transcore, VSP, EMS, Safety Service Patrol) orchestrating intel and the activities of a complex Control Room ensuring optimal levels of efficiency.
● Simultaneously answered multiple phone lines and communication devices to assess relevance of information to effectively facilitate communications.
● Coordinated and documented a heavy volume of internal/external information via various devices and sources to be prioritized and dispersed.
● Monitored and utilized ARCS to troubleshoot and restore system lol anomalies in accordance with Safety Regulations.
● Maintained and performed data entry for daily logs (Operations, Transcore, Maintenance, NRI) office equipment and or supplies, electronic and hard copy filing system.
● Trained and assisted newly hired Staff, Supervisors and Management with Office Management and Control Room equipment, Policy and Procedures. EDUCATION
M.T.I. Business School, Bklyn, NY Certificate
Thomas Jefferson High School, Bklyn, NY
Diploma
AWARDS
Employee of the Third Quarter
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