Retail Sales Associate with Customer Service Excellence
Resume:
Killeen, TX
*********@*******.***
CHARNIKA COGGS
EDUCATION
Southern New Hampshire
Hooksett, New Hampshire
BA in Healthcare Administration
GPA 3.87
OBJECTIVE
Dedicated and customer-focused Retail Sales Associate with hands-on experience in fast-paced retail environments. Skilled in delivering excellent customer service, handling transactions, and maintaining store organization. Seeking to contribute strong communication and sales skills to a growing team
REFERENCES
Available upon request
FUNCTIONAL SKILLS
Cash handling
Teamwork
Time Management
Communication & customer service
Conflict Resolution
EXPERIENCE
June 2022 – May 2025
Retail Sales Associate • AutoZone
Greet customers and provide friendly, helpful service
Assist customers in finding products and making purchase decisions
Operate the cash register and handle transactions accurately
Maintain a clean and organized sales floor
Restock shelves and ensure merchandise is displayed properly
Meet and exceed daily sales goals
January 2021 – June 2022
Cashier/Customer Service Associate • Dollar Tree
Processed customer purchases quickly and accurately
Resolved customer concerns in a professional manner
Balanced cash drawer at the end of each shift
Assisted with store opening and closing duties
August 2019 – January 2021
Retail Sales Associate • Party City
Greet customers and provide friendly, personalized assistance
Help customers find products and recommend items based on their needs
Operate the cash register and handle cash, cards, and digital payments
Maintain clean, organized, and visually merchandised
Resolve customer concerns quickly and professionally
Support team members to meet daily sales goals
COMMUNICATION
Developed and integrated new processes and technology solutions to boost efficiency and optimize associate operations.
LEADERSHIP
Provided leadership and guidance to retail sales associates to ensure excellent customer service and smooth store operations.
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