Real Time Analyst with Team Manager experience

Shamahra Jones

PROSPECT DISTRICT,

MANCHESTER.

PHONE: 3073951/ 3584270 (876)

Email: ***********@*****.***

Objective

To acquire a job, which provides opportunities to utilize my skills, display initiative and assume responsibilities. Hence, allowing people and pupils to develop an appreciation for learning, while fostering my own professional development and that of my colleagues. Education & Qualifications

National College Of Professional Studies (April 2014– August 2014) Core Courses: Phlebotomy

Diploma of in Phlebotomy Technician.

Geriatric Course Seminar certified

Bishop Gibson High School (2008-2013)

Eight (8) CSEC subjects include:

- Mathematics 3

- English Language 1

- English Literature 2

- Physics 2

- Chemistry 2

- Biology 1

- History 2

- EDPM 1

Professional Experience

Senior Associate Real Time Analyst - Sutherland Global

(November 2024 - Present)

Acting Team Manager - Sutherland Global

(November 2023 – November 2024)

Associate Real Time Analyst - Sutherland Global

(October 2022 – November 2023)

Acting SME For Amazon ERC - Sutherland Global

(October 2021 – December 2021)

Customer Service Consultant - Sutherland Global

(November 2020-October 2021)

Receival/Warehouse Supervisor - Progressive Grocers Shopper’s Fair Mandeville

(Feb. 23, 2015 – October 2020)

Phlebotomy Instructor - National College of Professional Studies. (October 2014-January 2015

Voluntary Phlebotomy Technician (Mandeville Hospital Blood Bank) Key Skills

-Interpersonal skills (people skills)

-Emotional Intelligence

-Leadership

-Data analysis

-Computer skills (word, office, excel)

-Excellent time management

-Problem-solving skills

-Adaptability.

References - Available upon request

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