Executive Concierge & Brand Steward
Resume:
IANA PARKER
EDUCATION
**********@*****.***
Dynamic and resourceful professional
with over 10 years of experience in
luxury brand management, global
wellness consulting, executive support,
and high-profile client relations.
Proven ability to transform complexity
into clarity, build sustainable systems,
and deliver measurable results across
international markets. Trusted by
executives and entrepreneurs for
precision, discretion, and a solutions-
driven mindset. Expertise in driving
revenue growth, optimizing operations
by up to 40%, and producing high-
satisfaction international events.
PROFILE
EXPERIENCE
Levois Luxury Group Remote
Strategic Beauty Director 2021 – Present
Direct international brand strategies and multi-market campaign rollouts, enhancing visibility across U.S. and European markets. Partner with vendors, creatives, and executives to deliver projects on time and under budget, ensuring 100% on-time delivery for global events and launches.
Implement streamlined reporting systems, reducing project turnaround time by 25%.
Elevate client experience by curating luxury wellness partnerships, driving brand alignment and growth.
Self-Employed
Travel Wellness Practitioner & Occupational Therapist Founded and managed a boutique wellness practice specializing in therapeutic massage and holistic care for diverse clientele. Developed personalized wellness plans integrating therapy with lifestyle coaching to enhance client health and relaxation.
Provided compassionate caregiving support for elderly and special-needs clients, ensuring safety and emotional well-being. Cultivated a loyal client base through exceptional service and word-of- mouth referrals while managing all business operations. CONTACT
2021 – Present
Virtual Executive Assistant 2020 – 2022
Healing Suite Remote
Streamlined scheduling, inbox management, and executive communications for consultants and entrepreneurs.
Developed SOPs and workflows, reducing operational inefficiencies by 30– 40%.
Maintained strict confidentiality with sensitive legal, financial, and personal information for international clients.
Spa Manager 2020 – 2021
Equinox Miami Miami, FL
Directed spa operations, including staff training, scheduling, and promotional campaigns.
Increased revenue by 20% through improved service offerings and sales initiatives.
Elevated client experience and retention by aligning services with luxury brand standards.
Designed and executed wellness events, significantly enhancing member engagement and loyalty.
Associate of Arts in Communications
Holyoke Community College
PI
CORE EXPERTISE
Executive & Operational Excellence:
Calendar & Inbox Management,
Workflow Optimization, SOP
Development, Vendor Negotiation,
Confidential Record Handling (HIPAA
Compliant)
Project & Team Leadership: Project
Coordination (Asana, Trello, Notion),
Cross-Cultural Collaboration, Staff
Training & Coaching, Multi-
Disciplinary Case Management
Client & Brand Relations: Luxury
Client Experience, High-Touch
Service, Public Relations, Strategic
Event Production, Customer
Retention Programs
Communication: Professional
Correspondence, Cross-Functional
Communication, Public Speaking,
Crisis Management, Discretion
Retail & Wellness Strategy: Revenue
Growth, Market Expansion, Wellness
Consulting, International Retreat
Planning, Sales Optimization
Personal Assistant to Criminal Defense Attorney
Private Law Practice Miami, FL 2019 – 2020
Managed confidential case files, timelines, and legal communications with 100% accuracy.
Coordinated scheduling and supported paralegals in case preparation, maintaining full compliance with confidentiality standards.
Global Wellness Consultant
Orin Skye Collective Remote + Travel
2018 – 2020
Produced luxury international retreats and wellness events with 95%+ client satisfaction ratings.
Saved an average of $30K per retreat through strategic vendor negotiations and budget management.
Elevated brand presence by curating high-end wellness experiences for global clientele.
Executive Secretary 2018 – 2019
Youth Social Emotional Team (YSET) Springfield, MA Coordinated multi-disciplinary meetings and referral processes across youth service agencies.
Ensured strict compliance with documentation and confidentiality standards for case managers.
Stylist & Brand Sales Associate 2016 – 2018
Express, Aldo, Francesca’s, Finish Line Holyoke, MA Exceeded sales targets through personalized styling and high- touch service.
Supported merchandising initiatives and trained new team members to strengthen customer loyalty.
Community Program Coordinator 2014 – 2016
J.C. Williams Community Center Springfield, MA
Organized and led community programs and events for youth and families.
Coordinated volunteers, schedules, and fundraising initiatives, building strong community relationships.
PROFESSIONAL SKILLS
Clinical & Technical
Anatomy & Physiology • Therapeutic
Techniques • Patient Care Standards •
HIPAA Compliance
Communication & Coordination
Client Relations • Global Travel
Planning • Cross-Functional
Collaboration • Multidisciplinary
Teamwork
Operational Management
Time Optimization • Confidential
Information Handling • Critical
Thinking • Fast-Paced Environment
Adaptation
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