Operations & Project Management Specialist

MARY-CYNTHIA OSSAI

Abuja, Nigeria +234********** *********@*****.*** LinkedIn

Blondie’s Food Ventures and Private Chef Services. Jan 2025 - Jan 2026

Operations and Project Management Specialist with proven experience in streamlining operations, driving digital transformation, and leading cross-functional teams. Skilled in strategic planning and process optimization to boost organizational efficiency and service delivery.

Planned and executed end-to-end operations for an online food business, coordinating procurement, production, delivery, and client fulfillment

Designed and implemented standard operating procedures (SOPs) for order intake, prep, quality control, and delivery Led vendor management and inventory planning to optimize cost and reduce waste thus reducing ingredient waste by 65% through improved planning

Owned project scheduling, prioritization, and issue resolution in a fast-paced, deadline-driven environment Acted as primary stakeholder contact, translating client requirements into executable delivery plans Delivered 200+ client orders/projects over 12 months with 98% on-time completion PROFESSIONAL SUMMARY

WORK EXPERIENCE

Founder & Operations manager

Amadeus University – Abia, Nigeria

Jul 2024 – Jan 2025

Spearheaded the daily operations and administration of a 110-hectare university campus, overseeing facilities, logistics, IT infrastructure, and support services.

Developed and implemented Standard Operating Procedures (SOPs) across various departments, ensuring high standards in facility management, student services, and campus security. Managed the deployment of e-learning and e-teaching platforms, ensuring seamless digital education delivery while providing training and support to faculty and students. Directed strategic planning and resource allocation, optimizing budget utilization, vendor management, and contract negotiations to reduce operational costs.

Supervised cross-functional teams, fostering collaboration among faculty, administrative staff, and external partners to drive institutional excellence.

Ensured regulatory compliance with educational standards and safety protocols, maintaining accreditation and enhancing institutional reputation.

Operations Manager

9JACODE LTD – Abuja, Nigeria

Jan 2024 – July 2024

Led cross-functional teams in the planning, execution, and successful delivery of website development projects, ensuring strict adherence to deadlines and quality benchmarks. Managed client expectations by defining clear project objectives, deliverables, and roadmaps while aligning with business goals.

Developed and maintained comprehensive project plans, budgets, and schedules, optimizing resources to improve efficiency and profitability.

Conducted risk assessments and mitigation planning, proactively identifying and resolving potential project bottlenecks. Utilized Agile and Scrum methodologies to streamline workflows, enhance collaboration, and improve project transparency. Provided regular progress reports and stakeholder updates, ensuring effective communication and alignment with business objectives.

Project Manager

Pan-Atlantic University CGPA: 3.99/5.0

Academic Standing: Second-Class Upper

B.Sc. Information Science and Media Studies

Galaxy Backbone Ltd – Abuja, Nigeria

Dec 2022 – Dec 2023

Conducted market research and data analysis, delivering actionable insights that improved strategic decision-making. Assisted in the development of business intelligence tools, enhancing data accessibility across departments. Implemented process optimization strategies, improving operational efficiency by 10%. Supported cost-benefit analysis for new business initiatives, aiding in investment decision- making. Business Analyst

EDUCATION

Business Analysis Foundations – LinkedIn Learning (2023) Agile Requirements Foundations – LinkedIn Learning (2023) IAB Digital Marketing and Media Foundations – Google Digital Garage (2023) UNITAR x Microsoft Business Analysis Fundamentals (2023) NYSC Certificate of Completion (2023)

Project Management Certification – Digital Learning Institute (2022) Project Management Certification – Oxford Home Study Center (2022) CERTIFICATIONS

Process Optimization Risk Management

Agile & Scrum Methodologies Stakeholder Management Data Visualization Market Research

E-Learning Implementation ICT Solutions Integration Strategic Planning Problem-Solving

SKILLS & COMPETENCIES

TECHNICAL PROFICIENCY

MS Office Suite

Trello

Power BI

Google Workspace

Zoom

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