Administrative Professional with Client Relations Focus
Resume:
Brenda L. Isaac
● Luling, LA. 70070
Phone: 504-***-****
*********@*****.***
Objective: Administrative position with focus on Client Relations/Customer Service Employment History
Accredited Event Designer
04/28/2015 – Present
Sherrie A’more Events and Décor’
Business Owner
Accredited Event Designer with AED Certification. Education in event design & decor. Technical skillset and design theory to execute beautifully designed events. Administrative Assistant
06/2012 - 01/2015
Massman Construction Co.
P.O. 8458, Kansas City, Mo.
Adeptly handle administrative matters including screening calls, managing calendars, planning meetings, making travel arrangements, composing documents and organizing office for efficiency. Prepare, sort distribute all mail & filing of materials in general files area. Assisted engineers with spreadsheets and any other data entry and processing Registered all new hires.
Warehouse Supervisor
01/2010 - 06/2011
MTI Joint Venture
Harahan, LA
Scheduling and supervision of all warehouse staff on a day-to-day basis. Coordinate efficient operation of the warehouse, provide leadership by establishing clear expectations, and demonstrating high standards of work practices and safety conscious behavior. Supervise and participate in maintaining records of materials coming in and out of warehouse. Insured timely delivery of all items, conduct and maintain inventory at proper level. Sales Associate
01/2008 - 10/2009
Wal-Mart Super center
Boutte, LA
Enhance customer satisfaction and provide exceptional customer service. Instrumental in improving customer satisfaction in my department. Received outstanding positive comments from team members, as well as exceptional feedback from senior management. Received exceeds on quarterly evaluations. Recruited to assist with remodels at other stores in surrounding areas.
Co-Manager
08/2006 - 03/2007
Racetrac Petroleum
Laplace, LA
Assisted store manager with daily task and store operations to ensure store appearance was pleasing to customer and met corporate requirements. Completed associates weekly scheduling and time sheets. Verified vendor’s deliveries and invoice information Completed store orders ensure shelves were fully stocked and all other merchandise was replenished. Information Specialist
09/2005 - 03/2006
Federal Emergency Management Agency
Denton, TX
AppleOne - Registration Intake / Served as Registration Intake Specialist for F. E. M.A. in a call center environment assisting Hurricane victims seeking disaster assistance. Prepared and submitted disaster assistance registration applications for persons in need of disaster assistance. Received over 500 calls per shift conversed with customers to identify specific needs. Provided locations and phone numbers of area help centers and local agencies where they could receive further assistance.
Customer Service Representative
09/1993 - 09/2005
Oreck Corporation
Harahan, LA
Served to provide courteous, accurate and timely responses to customer questions with quick resolution while providing excellent customer service. Coached new employees in customer service process and company policies. Investigated and resolved customer concerns Selected as one of the first 11 representatives at startup of customer service center within the company. Achieved perfect score on all phone monitors throughout tenure. Enhanced customer satisfaction ratings by expediting all claims and ensuring a high degree of accuracy. Worked closely with credit department with notification of repetitive and problematic issues where a possible pattern existed. Worked closely with United Parcel Service and Postal Service with tracking and tracing of lost parcels for the claim processing. Processed all claims for payment. Education and Training
High School Diploma
Hahnville High School
05/26/1981
Boutte, Louisiana
AED – Accredited Event Designer
Institute of Wedding & Event Design (IWED GLOBAL)
April 2015
Microsoft Programs: Word, Excel, PowerPoint, Access, Outlook, SharePoint References available upon request.
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