Remote Customer Support Pro with Strong Service Skills
Resume:
Denika Stevens
Clayton, NC *****
*************@*****.***
Professional Summary
Friendly and organized receptionist with experience managing front-desk operations, answering phones, scheduling appointments, and assisting clients professionally. Strong communication and multitasking skills with the ability to handle inquiries, maintain records, and support daily office operations. Willing to relocate to: Raleigh, NC
Work Experience
Assistant Property Manager
Family property-Clayton, NC
April 2023 to November 2025
Reliable and detail-oriented Property Manager with experience overseeing daily operations, tenant relations, maintenance coordination, rent collection, and vendor management. Skilled in maintaining safe, clean, and compliant properties while providing excellent customer service to tenants and owners. Strong organizational, communication, and problem-solving abilities.
CORE SKILLS
• Property Operations Management
• Tenant Relations & Conflict Resolution
• Rent Collection & Payment Tracking
• Maintenance Coordination & Work Orders
• Vendor & Contractor Management
• Property Inspections
• Lease Administration
• Scheduling & Organization
• Customer Service
• Record Keeping & Documentation
PROFESSIONAL EXPERIENCE
Property Manager / Assistant Property Manager
Private Owner / Residential Properties – City, State Month/Year – Present (or End Date)
• Managed day-to-day operations of residential properties, ensuring units were clean, safe, and well- maintained
• Served as primary point of contact for tenants, addressing concerns and resolving issues promptly
• Coordinated maintenance requests and scheduled repairs with vendors and contractors
• Conducted move-in, move-out, and routine property inspections
• Assisted with rent collection, payment tracking, and documentation
• Ensured compliance with property policies and local housing regulations
• Maintained accurate records, leases, and tenant files
Customer Service / Administrative / Operations Role Company Name – City, State
Month/Year – Month/Year
• Provided professional customer service to clients and residents
• Handled scheduling, phone calls, and documentation
• Maintained organized records and reports
• Assisted with problem resolution and follow-ups
Patient and billing representative
Medical City Healthcare-Tampa, FL
March 2023 to January 2025
• Investigated insurance payment status and patient billing inquiries.
• Determined patient out-of-pocket financial responsibility.
• Collected outstanding balances and provided payment assistance options.
• Explained benefits, balances, payments, and insurance coverage clearly to patients.
• Ensured prompt, accurate, and efficient call resolution.
• Escalated complex billing issues and patient concerns when necessary.
• Maintained compliance with HIPAA and company policies. Event specialist Team Lead
Advantage Solutions-Garner, NC
March 2019 to September 2024
• Led and supervised team members to ensure tasks were completed on time and met quality standards.
• Developed and implemented strategies to increase team productivity and improve customer service performance.
• Conducted performance evaluations, provided coaching and constructive feedback, and identified areas for improvement.
• Monitored team performance against goals and KPIs, taking corrective action when necessary.
• Served as a point of contact for escalations, resolving issues efficiently and professionally. Property Inspector
Mueller Reports-New York, NY
December 2020 to June 2024
• Conducted inspections of residential and commercial properties to ensure compliance with building codes, safety regulations, zoning laws, and applicable ordinances.
• Identified construction deficiencies and code violations and reported findings to appropriate personnel.
• Reviewed plans and specifications for new construction projects to confirm compliance with local regulations.
• Prepared detailed inspection reports documenting findings in accordance with regulatory standards.
• Maintained accurate records and ensured timely submission of inspection documentation. Quality Inspector
Nova-Smithfield, NC
March 2021 to June 2023
Detail-oriented Quality Inspector with experience inspecting products and environments for quality, safety, and compliance with established standards. Skilled in identifying defects, documenting findings, following inspection checklists, and ensuring corrective actions are completed. Known for accuracy, reliability, and strong observational skills.
CORE SKILLS
• Quality Inspection & Control
• Visual & Functional Inspections
• Defect Identification
• Inspection Checklists & Reporting
• Documentation & Record Keeping
• Compliance & Safety Standards
• Process Improvement
• Attention to Detail
• Time Management
• Team Collaboration
PROFESSIONAL EXPERIENCE
Quality Inspector / Quality Control Support
• Conducted routine quality inspections to ensure products or properties met company and safety standards
• Identified defects, inconsistencies, and non-conforming items and documented findings accurately
• Completed inspection reports and maintained detailed records
• Communicated quality issues to supervisors and team members
• Verified corrective actions were completed according to guidelines
• Followed established inspection procedures and quality protocols Operations / Inspection / Cleaning / Property Support Company Name or Private Work – City, State
Month/Year – Month/Year
• Performed detailed checks to ensure cleanliness, functionality, and quality standards were met
• Followed checklists and quality guidelines to maintain consistency
• Reported issues and assisted with corrective actions
• Maintained organized documentation and schedules Supervisor
Sheetz-Garner, NC
September 2020 to June 2021
• Supervised and directed a team of up to 8 employees during daily operations.
• Developed and implemented operational policies and procedures to improve workflow efficiency and accuracy.
• Maintained accurate employee records, including performance, attendance, leave requests, and disciplinary actions.
• Resolved customer complaints promptly while maintaining high customer satisfaction.
• Recruited, hired, trained, coached, evaluated, and terminated staff as necessary.
• Conducted monthly inventory checks to ensure adequate product levels.
• Monitored employee productivity and identified opportunities for improvement. Assistant Manager
Handee Hugos-Raleigh, NC
March 2012 to November 2019
• Develop a system for tracking inventory and Order supplies as needed
• Resolve conflict between team members and an effective manner
• Maintain up to date knowledge of the company's products and services.
• Organized training sessions for new hires to familiarize them with the workplace environment
• Created reports on sales trend, inventory levels, and financial data.
• Analyze data from survey or feedback forms to identify opportunities for improvement Education
High school diploma
Middle Creek High School-Apex, NC
June 2004 to June 2008
Upper secondary education
Skills
• Expense reports
• Phone answering
• Payroll processing
• Sales management
• Analysis skills
• Employee evaluation
• Mobile devices
• Social media management
• Office experience
• Interpersonal skills
• Microsoft Word
• Retail management
• Product demos
• Valuation
• General management
• High availability
• Time management
• Hospitality
• Phone communication
• Customer service
• Cupcake preparation
• Training and development, people management, employee relation management, conflict solution, regulatory compliance, Human Resources management, data analysis and review,
• Pastry experience
• Sales support
• Cleaning
• Organizational skills
• Customer complaint resolution
• Customer communication
• Cheesecake preparation
• Document management
• Record keeping
• Leadership
• Microsoft Outlook
• QuickBooks
• Bus driving
• Cash management
• Administrative experience
• Team leadership
• Store management
• Events management
• Box truck
• Driving
• Patient monitoring
• Clerical experience
• Task prioritization
• Driving experience in suburban areas
• Assistant manager experience
• Writing skills
• Team management
• Cash handling
• Baking
• Data entry
• Social media marketing
• Stocking
• Math
• Computer skills
• Customer relationship management
• Climbing
• Windows
• Retail sales
• Office management
• Outbound calling
• Guest services
• Front desk
• Communication skills
• Guest relations
• PCA
• Cash register
• Computer operation
• Sales
• Cake decorating
• Medical terminology
• Interviewing
• Property management tools
• Adhering to traffic regulations
• Multifamily properties
• Microsoft Excel
• Medical office experience
• Supervising experience
• Outdoor work
• Filing
• Hospitality management
• Janitorial experience
• Typing
• Dependability
• Warehouse experience
• Manager experience
• Heavy lifting
• Merchandising
• GPS navigation
• Sales strategy
• Microsoft Office
• Public relations
• Serving
• Maintenance records management
• Relationship management
• Patient interaction
• Phone etiquette
• Data collection
• Vital signs
• Basic math
• Microsoft Publisher
• Marketing
• Schematics
• Bakery
• Attention to detail
• Packaging
• Vehicle maintenance
• Intake
• Patient care
• Google Docs
• Property management
• Customer support
• Technical Proficiency
• Spanish
• Call center
Certifications and Licenses
Food management certification
June 2024 to Present
Demonstrates that a person has Knowledge and Skills to safely handle food. This includes the ability to follow food safety regulations and sanitation practices and to prevent foodborne illnesses Viita certificate
February 2024 to Present
The Virtue Insurance inspection training academy. The certificate is for commercial and personal lines inspections
Food Handler Certification
Driver's License
December 2021 to March 2029
ServSafe
Non-CDL Class C
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