Data Entry & Support Specialist with 7+ Years Experience

John Ajayi

***************@*****.*** 832-***-**** Dallas, TX

Summary

Dynamic professional seeking role as Data Entry with over 7 years of experience. Proven expertise in technical troubleshooting, user training, and software support, with strong background in customer service and problem-solving. Adept at collaborating with cross-functional teams to enhance user experience and streamline processes, leveraging skills in communication and technical aptitude to drive successful implementations. Work Experience

Spectrum

Customer Service Supervisor Hybrid Aug 2023 - Feb 2026

• Lead and mentor a team of customer service representatives to ensure high-quality customer interactions and

• satisfaction.

• Oversee daily operations of the customer service department, ensuring adherence to company policies and procedures.

• Monitor and evaluate team performance, providing constructive feedback and implementing strategies for

• improvement.

• Resolve escalated customer inquiries and complaints, ensuring timely and effective solutions.

• Collaborate with cross-functional teams to streamline processes and enhance the customer experience.

• Develop and deliver training programs to enhance team skills and knowledge.

• Analyze customer service metrics and prepare reports to inform management of trends and areas for improvement.

• Implement new customer service initiatives to improve efficiency and customer satisfaction.

• Fostered a positive work environment that encouraged teamwork, growth, and employee engagement.

• Prepared and presented performance reports to senior management, highlighting key metrics and achievements.

• Conduct regular team meetings to communicate objectives, updates, and address any concerns. Alpha Solutions

Customer support Remote Jan 2021 - Aug 2023

• Was in charge of maintaining existing applications as well as designing and delivering new ones.

• Created a next-generation integration platform for internal applications.

• Collaborated on all stages of the systems development lifecycle from requirements gathering to production releases.

• Gathered and defined customer requirements in order to create well-organized project plans based on specific requirements.

• Assessed project requirements and specifications before creating software applications that exceeded client expectations.

• Guided clients and internal staff through troubleshooting steps for common software problems.

• Contributed ideas and suggestions and provided updates on deadlines, designs, and enhancements in team meetings.

• Effectively controlled the release of proprietary and confidential information for

• general client lists.

Chartered Communications

Customer Support Representative Jun 2019 - Dec 2020

• Provided exceptional customer service by addressing inquiries and resolving issues promptly, enhancing customer satisfaction and loyalty.

• Managed a high volume of inbound calls and emails, maintaining a professional and courteous demeanor while adhering to company protocols.

• Collaborated with team members to troubleshoot and resolve complex technical problems, ensuring timely solutions for customer concerns.

• Documented customer interactions and feedback accurately in the company database, contributing to process improvements and service enhancements.

• Assisted in training new team members, sharing best practices and fostering a collaborative work environment.

• Analyzed customer feedback to identify trends and recommend improvements to products and services, supporting the company's commitment to continuous improvement.

• Achieved and consistently exceeded performance metrics, including response time and customer satisfaction ratings, demonstrating a strong commitment to service excellence. Education

University of Lagos

Master of Science, Criminology Lagos

University of Benin

Bachelor of Arts, Philosophy Benin City

Certifications

Data Scientist 10Alytics Data & Strategy

Certified Scrum Master Scrum Alliance

A+ System Networking CompTia

Skills

System development and administration, Technical Troubleshooting, Customer Service, Conflict and dispute resolution, Communication Skills, Problem-Solving, Data Analysis, Attention to Detail, Contract negotiation/review/drafting, Time Management, Learning Management Systems (LMS) Proficiency, Project Management, Adaptability

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