Support Services Professional with Education Experience

Angela Ford

Lackawanna, USA ***** 716-***-**** ********@*****.***

Summary

Customer-focused professional with extensive experience in education and support roles. Skilled in developing individualized plans and adapting resources to meet diverse needs, delivering exceptional service and problem-solving capabilities. Strong communicator with a commitment to fostering positive relationships and enhancing client experiences.

Skills

• Special needs support

• Inclusive communication

• Cultural awareness

• Effective communication

• Client interaction

• Organizational skills

• Task prioritization

• Multitasking

• Microsoft Office

• Medical terminology

• Strong interpersonal skills

• Professional demeanor

Experience

HOME EDUCATOR 01/2012 - 06/2017

Home Educator - Visalia, USA

Delivered instruction in English, Math, Health, American Sign Language, History, and Science, fostering engagement and a love for learning.

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• Customized curricula to align with student's learning style and needs.

• Research and select appropriate resources.

• Primary instructor for my own child from grade 2 to 5.

• Maintained comprehensive records and prepared reports to ensure compliance with state educational regulations.

• Administer tests and provide extracurricular activities. ENGLISH TUTOR 01/2010 - 01/2012

Al-Mustaqbal Foundation - Lackawanna, USA

• Taught English and Social Studies across diverse age groups, fostering engagement and motivation in learning.

• Adapted curricula to align with individual learning styles and needs of students.

• Develop individual study plans for students working at different levels.

• Tutor homeschooled students in grades 1-8.

• Select resources that enhance curriculum and support diverse learning objectives.

• Prepared detailed progress reports for facilitator to track student development and inform future instruction. DIRECT SUPPORT PROFESSIONAL - DAY MEDICAL 06/2007 - 02/2011 Community Services For Every1 - Buffalo, New York

Coordinated comprehensive medical care for individuals in assisted living residences, ensuring their health and well- being.

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• Accompanied individuals to medical appointments to provide support and assistance.

• Monitored and recorded health and well-being of clients and reported significant health or behavioral changes. Updated and maintained precise documentation of medical records, services rendered, and client interactions to support continuity of care.

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• Administered medications and first aid according to care plan and directions.

• Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.

• Provided assistance with mobility for disabled clients, ensuring their safety and independence.

• Assisted in development and implementation of individualized support plans for diverse client needs.

• Instructed individuals in self-advocacy skills to increase autonomy and decision-making abilities.

• Assisted individuals in learning and developing new skills.

• Provided companionship and emotional support to enhance client well-being. Established and nurtured relationships with families of clients to facilitate effective communication and support in care decisions.

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• Updated documentation of patient vital signs, behaviors, and eating habits to ensure proper care. Followed up with all doctor's orders and addressed any concerns the patients had with the appropriate providers authorized to give medical advice/orders.

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Education

Visalia Adult School - Visalia, CA Medical Assistant Certificate Program 01/2014

• Nationally accredited program

• Medical Office Procedures

• Pharmacology

• Medical Billing/ Coding Procedures

• Anatomy & Physiology

• Medical Terminology

• HIPAA Regulations

• Medical Law/ Ethics

• Patient Prep

• Office Lab Procedures

• Medical Records

• Patient Triage/Vitals

• Phlebotomy/ Venipuncture/ Injections

Erie Community College-South Campus - Orchard Park, NY Liberal Arts Social Sciences

• Dean's List

• GPA: 3.6

Languages

Arabic:

Limited

American Sign Language:

Limited

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