Medical Administrative Support Specialist

JENNIFER HANIKA

**** ***** *** **** ****** Apt 200 Liberal, KS 67901

620-***-**** ****************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional backed by retail, management, and healthcare industry experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

Consistently successful in motivating and leading team members to top performance.

Display excellent written and verbal communication skills.

Regarded as a natural people person with strong interpersonal communication skills.

Communication Platforms – Zoom and MS Teams.

Microsoft Office Applications – Word, Excel, and Outlook.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription

Patient Processing Patient Registration Medical Records Management Check In Check Out Data Entry

Release of Information HIPAA Compliance Medical Laws & Ethics

CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge Third Party Billing

Medicare Medicaid HMO PPO Insurance Verification Basic Coding Skills for ICD-10 & CPT Anatomy & Physiology

EDUCATION

Ultimate Medical Academy Associate of Applied Science Degree / Health Sciences – Medical Administrative Assistant, 2026

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

Introduced to the following concepts:

Medical terminology and general medical office procedures.

Customer service and performing administrative duties such as patient processing, medical records management, release of information, medical billing, and basic ICD-10 and CPT coding.

Electronic Health Records (EHR), CMS 1500 claim forms, Medicare, and Medicaid.

Medical ethics and compliance including HIPAA privacy and security guidelines.

HEALTHCARE INDUSTRY EXPERIENCE

Private Duty Care – Tulsa, OK 02/2022 – 06/2022

Caregiver

Provided companionship and personal care.

Assisted with personal hygiene and mobility needs and scheduled appointments.

Handled light housekeeping duties, prepared meals, and ran errands as needed.

Respected patient privacy and confidentiality.

Private Duty Care – Tulsa, OK Caregiver 01/2017 – 06/2018

ADDITIONAL WORK EXPERIENCE

Taco Bell – Liberal, KS 03/2024 – Present

Cashier / Customer Service Associate

Perform various tasks including food production and serving customers at the front counter.

Take orders, operate cash register, accept payments, and make accurate change.

Maintain a clean and organized workstation and guest area.

Work in a fast paced, team environment and communicate effectively with managers and co-workers.

Ollie’s Bargain Outlet – Liberal, KS 09/2023 – 04/2024

Store Associate / Customer Service – Retail

Served as direct point of contact and delivered excellent customer service with a positive attitude.

Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized.

Worked as part of a team and interacted with diverse customers and staff members.

Taco Bell – Liberal, KS 02/2023 – 08/2023

Cashier / Customer Service Associate

Provided friendly service to guests following established procedures.

Prepared and delivered drinks and other menu items, processed transactions, and accepted payments.

Maintained safety and security procedures and company policies and standards.

Worked effectively in a fast-paced, team-oriented environment.

IHOP – Liberal, KS 07/2022 – 02/2023

Waitress / Customer Service

Took food and drink orders and served meals in a friendly and timely manner.

Stocked supplies, accepted payments, and operated cash register.

Set up and cleaned dining room following established standards and guidelines.

Maintained knowledge of specials and menu items.

Jack in the Box – Tulsa, OK 01/2019 – 02/2022

Shift Manager / Customer Service

Trained new team members on customer service and operational procedures.

Established and maintained effective working relationships with employees.

Identified problems, initiated corrective action, and maintained fast and accurate service.

Addressed issues in a professional manner and resolved staff and customer service problems.

Taco Bell – Tulsa, OK Assistant Manager / Customer Service 06/2018 – 12/2018

Jack in the Box – Tulsa, OK Cashier / Customer Service Associate 06/2015 – 12/2016

Served as a volunteer at Good Samaritan Nursing Home

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