Operations & E-commerce Specialist Resume Title

Chhabi Ghimire

Troy, MI *****

248-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Results-driven operations manager and e-commerce founder with experience in administrative support, process improvement, customer service, and business growth. Proven ability to streamline workflows, manage daily operations, and increase revenue through SEO strategy and data-driven decision-making. Highly organized, detail-oriented, and adaptable in fast-paced environments.

SKILLS

Administrative Support, Process Improvement, Operations Management, Customer Service, Data Entry & CRM Systems, Microsoft Office & Google Workspace, SEO & E-commerce Optimization, Team Coordination, Scheduling & Workflow Management, Sales Support

PROFESSIONAL EXPERIENCE

Store Operations Manager – 2941 Street Food, Rochester Hills, MI (August 2024 – September 2025)

- Developed and implemented new store policies to improve daily operations and service quality

- Streamlined workflow processes, increasing team efficiency and reducing service delays

- Coordinated scheduling, inventory needs, and operational procedures

- Collaborated with management and staff to improve productivity and customer satisfaction

- Assisted with administrative tasks including documentation, reporting, and staff coordination

Founder E-Commerce Business (Amazon FBA), Troy, MI (June 2023 – Present)

- Founded and scaled an Amazon FBA business generating tens of thousands of dollars in revenue

- Optimized product listings using SEO strategies, achieving front-page search rankings

- Managed product sourcing, inventory, pricing, and customer service

- Analyzed sales and performance data to improve profitability and forecasting

- Handled order fulfillment coordination and customer communications

Executive Chat Agent – Dynamic BDC, Troy, MI (January 2018 – June 2019)

- Collected and verified customer contact information for lead generation

- Maintained CRM records and ensured data accuracy

- Strengthened client relationships with automotive dealerships

- Supported customer service operations and follow-up communications

EDUCATION

Bachelor of Interdisciplinary Studies, Oakland University – Rochester, MI

Focus: Human Resource Development & Communication Minor: Business Administration

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