Customer Service Specialist with 9+ Years Admin Experience

HASAN RAJA

Hamilton, ON ***- ***- **** **************@*****.***

PROFESSIONAL SUMMARY

A customer service specialist with a proven track record in technical support, issue resolution, and building strong customer relationships. Excels in active listening, conflict mediation, and utilizing problem-solving skills to address both technical and non-technical inquiries. A dedicated professional committed to ensuring customer satisfaction and loyalty through exceptional service.

SKILLS

Active Listening: Identified core issues through careful listening and questioning.

Technical Support: Resolved customer technical inquiries with effective solutions.

Conflict Mediation: De-escalated situations and handled complaints efficiently.

Customer Relations: Developed strong customer relationships and loyalty.

Problem-Solving: Utilized critical thinking to identify and implement solutions.

Telephone Etiquette: Managed high-volume calls with professionalism and courtesy.

SAP Software: Used CRM tools to enter and track customer information.

Interpersonal Skills: Effectively interacted with diverse customers and teams.

Service Level Agreements (SLAs): Collaborated to resolve issues within deadlines.

Customer Retention: Addressed inquiries to foster superior standards of service. PROFESSIONAL EXPERIENCE

Customer Support Specialist Nb Power - Fredericton, NB 01/2024 - 2025

Efficiently identified customer needs through active listening and questioning techniques.

Collaborated closely with other departments on issue resolution within established service level agreements.

Provided customer support to clients with technical and non-technical inquiries, utilizing problem-solving skills to identify solutions.

Used SAP software to enter customer information into the database for future reference. Senior Manager and Business Administrator Jadeed Group – Islamabad 12/2015 - 10/2023

Addressed and resolved client or customer inquiries to foster superior standards of service.

Provided clear direction and guidance to subordinates, fostering an environment of collaboration and teamwork.

Developed training modules and documentation to train staff on customer service best practices. Business Manager Wood Interiors - Islamabad 02/2013 - 12/2015

Brought in new business connections through improved networking and relationship-building. Customer Service Representative UFONE Telecommunication - Islamabad 11/2011 - 01/2013

Maintained a high level of professionalism when dealing with difficult customers.

Handled customer complaints and inquiries in a courteous and efficient manner.

Provided exceptional customer service to ensure customer satisfaction.

Developed strong customer relationships and loyalty through effective communication.

Responded to telephone inquiries and complaints following standard operating procedures.

Demonstrated excellent communication skills, both verbal and written. EDUCATION

Bachelors In International Business Administration: Business Administration and Management Cardiff Metropolitan University - United Kingdom, 2010

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