Retail Customer Service Specialist

Ilycya Wright

Killeen, TX *************@*****.*** 979-***-****

Professional Summary

Customer-focused retail professional with hands-on experience in fast-paced store environments. Skilled in delivering excellent customer service, handling transactions accurately, and maintaining organized, visually appealing sales floors.

Core Skills

Customer Service & Conflict Resolution

Cash Handling & POS Systems

Retail Sales & Upselling

Merchandising & Inventory Management

Store Maintenance & Organization

Time Management & Multitasking

Communication & Teamwork

Work Experience

Retail Associate – TJ Maxx

Killeen, TX Mar 2026 – Present

- Delivered friendly, attentive customer service in a high-traffic retail environment.

- Assisted customers with product selection and locating merchandise.

- Operated POS systems to process purchases, returns, and exchanges.

- Maintained clean, organized sales floor and fitting rooms.

- Supported merchandising and restocking.

Cashier / Customer Care Associate – Burlington Coat Factory Aug 2024 – Jun 2025

- Provided customer service at checkout and sales floor.

- Processed payments, returns, and exchanges.

- Maintained store cleanliness and organization.

Donor Technician – CSL Plasma

Jan 2024 – Jul 2024

Sales Associate – Family Dollar

Aug 2023 – Dec 2023

Customer Service Representative – Alorica / Verizon May 2022 – Jul 2022

Education

Associate of General Education – Central Texas College (2023–Present) High School Diploma – Killeen High School (2021)

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