IT Support & Web & Hardware Technician

DANIEL BAWI

Baltimore, MD 443-***-**** ************@*****.***

EDUCATION Towson University Bachelor of Science in Information Technology Expected 2026 Community College of Baltimore County (CCBC) Associate of Science in Information Technology May 2021

TECHNICAL SKILLS

●Systems: Linux, Windows 7/8/10, Command Line Interface (CLI)

●Web & Software: HTML, Microsoft Office Suite (Excel, PowerPoint)

●Hardware & Networking: PC Building, Hardware Troubleshooting, Network Configuration, Component Replacement

RELEVANT IT EXPERIENCE ZCC (Nonprofit Organization) Web Design Volunteer Jan 2020 – Present

●Maintain and update the organizational website using HTML to reflect seasonal events and holidays.

●Manage site features by adding new content and removing outdated information to ensure a clean user interface.

Community IT Support Network Volunteer Jan 2021 – Present

●Provide technical support for community members, focusing on home network setup and connectivity troubleshooting.

●Diagnose and resolve internet performance issues and hardware malfunctions.

TECHNICAL TRAINING LabSim Computer Hardware Edu Certification/Training Dec 2020

●Gained hands-on experience in building, maintaining, and repairing computer hardware.

●Developed proficiency in using the command prompt for advanced system troubleshooting.

WORK HISTORY Play Your Court Tennis Coach / Client Coordinator 2025 – 2026

●Managed end-to-end customer service, including lead follow-up and scheduling for adult and student clients.

Salai Auto Repair Mechanic Assistant 2021 – 2025

●Diagnosed and repaired electronic components and wiring within various vehicle models.

Arby’s (BWI) Team Lead / Inventory Management 2014 – 2019

●Supervised customer service operations and resolved order discrepancies.

●Acted as the on-site technical point of person for installing and updating store software.

●Directed inventory restocking and supply chain management for the facility.

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