Remote Customer Service Pro with Offices & Ops Experience

Rebecca L. Doel

***** ***** *****, *******, ** **598

727-***-**** *******@*****.***

EXECUTIVE SUMMARY: Experienced Store Manager with proven skills in business administration, operations and logistics in a retail commercial tire store. I am a dedicated, hard-working, knowledgeable professional with an excellent understanding of the office operations, staffing, inventory, business and client relationships as well as budgets, sales forecasting, inventory management and exceptional customer service. Broad skills include educating personnel to achieve exceptional levels of customer service and meet corporate goals.

QUALIFICATIONS AND SKILLS INCLUDE:

Regional Operations Management

Commercial Retail Store Management

Office Management and Business Operations

Supplier and Vendor Relationships

New Employee Orientation and Coaching/Training

Customer Service and Team Development

Inventory Management and Merchandising

Computer Skills – Microsoft Office (Excel, Word, Outlook), Internet, 10 Key

Accounts Payable and Accounts Receivable

Human Resources Processing, Payroll, Benefit Education and Administration

Logistics -Dispatching, Scheduling, and Handling Emergency Response Units

EMPLOYMENT HISTORY:

Heavy Duty Tire, Tampa, FL

Regional Operations Manager (November 2024-September 2025

Store Manager (October 2021 – November 2024)

Responsible for accounting, business development, team development. Experience in logistics and dispatch.

Store grew to 300 percent of starting sales under my leadership. I worked with corporate on all aspects, and ran a stand-alone store with two offsite satellite locations. I created operating statements, ran payroll for three locations, traveled to support stores and assisted in training.

Conlan Tire, Brandon FL

Office Manager (August 2019- October 2021)

Responsibilities included all aspects of accounts receivable, account management within store, accounts payable, and customer service. Worked with stores statewide on training personnel and process management. Supported sales staff in all aspects of sale. Managed inventory and assets. Dispatched service personnel in busy service center, managed center in managers absence. Handled all admin for second largest account for entire company.

Bridgestone Americas, dba GCR Tires & Service, Brandon FL

Assistant Manager (Oct 2015- May 2019)

Office and Credit Manager (Jan 2011- Sept 2015)

Responsibilities included all aspects of store management on an Assistant Management level. Worked with corporate and management personnel to implement policies, procedures and customer service objectives. Applied sales and interpersonal staff strategies and process improvements. Supported sales staff in all aspects of sale. Managed inventory and merchandising. Oversaw logistics and the scheduling, management and handling of Emergency Response situations.

Bealls, Inc. St. Petersburg, FL.

Customer sales Associate, (October 2018 to January 2020, part-time)

Assisted retail customers in store, merchandise and inventory stocking, sales, and customer service.

Callaghan Tire, Tampa, FL:

Office Manager (June 2008 to January 2011)

Performed all Office Management responsibilities including Accounts payable and receivables, human resources, recruiting, training, coaching and mentoring staff, worked with Corporate and Senior Management to ensure company processes and procedures were followed. Assisted Sales Management in quickly and efficiently processing sales orders to achieve sales goals.

Tire Centers, LLC, Tampa, FL

Office Manager (August 2000 to June 2008)

Managed the office for commercial truck tire center. Supported sales staff, handled all invoicing, accounts payables, receivables to include collections. Assisted manager with payroll processing, scheduling. Assisted service department with dispatching emergency road service. Customer service on all levels.

Smith Fence Company: Clearwater, FL

Receptionist/Accounts Payable (February 1999 to August 2000)

Assisted Customers in person and via phone on ten-line phone system. Managed and processed Accounts Payable. Assisted road crews with orders and supplies. Supported sales staff.

United Rentals, Clearwater, FL

Sales Coordinator and Bookkeeper (October 1997 to January 1999)

Assisted customers with orders for construction rental equipment and sales; Performed Bookkeeping duties including accounts payable, receivable, check and cash reconciliations, bank deposits, journal entries and more.

Education: AA Degree, Saint Petersburg College, Science major. Graduated magna Cum laude.

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