Freight & Customer Service Coordinator

Enriqueta Almanza

San Antonio, TX Phone: 678-***-**** Email: **********@*****.***

Professional Summary

Motivated professional and Criminal Justice student with over 10 years of customer service experience. Recently completed a Freight Broker Agent Certificate with foundational knowledge in logistics, transportation, and broker-carrier operations. Strong communication, organization, and multitasking skills.

Education

Bachelor of Science in Criminal Justice (In Progress), Minor in Psychology Texas A&M; University–San Antonio

Associate Degree in Criminal Justice, 2022

Freight Broker Agent Certificate, 2025

Alamo Colleges District

Work Experience

To-Go Server – Pappas Restaurants, San Antonio, TX (2012–Present)

• High-volume customer service and order accuracy

• Payment processing and time management

• Team communication in fast-paced settings

Front Desk Receptionist – Holiday Inn (IHG), San Antonio, TX (2024)

• Guest check-in/check-out and reservations

• Phone handling, payments, and admin support

• Professional guest relations

Skills

Customer Service • Freight Brokerage Fundamentals • Logistics Support • Communication • Time Management • Administrative Support • Bilingual (English & Spanish)

Contact this candidate