Pharmaceutical Inside Sales Professional with CNPR

Alysse Teixeira

**** ** ********** *****

Jensen Beach, FL 34957

772-***-**** ***********@*****.***

Objective

Seeking a Pharmaceutical Sales Representative role where I can utilize my extensive knowledge of drug regulations and sales experience

Skills/ Qualifications

● CNPR licensed

● National PTCB certified

● state registered pharmacy technician in FL and OH

● Certified Immunizer

● CPR and First Aid certified through American Red Cross

● Passion to help people and enrich their lives

● Establishes exemplary customer service attributes and builds strong rapport

● Detail and results-oriented

● Million dollar smile and radiant positive attitude

● Self-motivator

● Adaptable learner and self-motivated

● Excellent verbal and written communication skills

● Strong computer and analytical skills

● Strong prioritization and organizational skills

● Effective bedside assessment skills and aseptic technique

● Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations.

● Microsoft Word, Powerpoint, Excel, Outlook, Quickbooks experience and Google sheets Employment

Entry-level Pharmaceutical Inside Sales Rep

Genetco Inc, August 2023 - current

● Averaging 70-100 cold calls per day, brought in my first live account two weeks outside of my training period, schedule appointments with prospects and follow up is essential to building rapport, report to the Vice President of Sales Pharmaceutical Sales Rep

EZRX Discount Card, June 2023-current

● Consistent monthly usage 60-120 times

● visit various retail pharmacies and share my EZRX discount card across social media platforms as well as in person in order to help people save on prescription medications whether uninsured or have high deductibles or simply can't afford a new therapy prescriber order that insurance companies may require prior authorization for. It is rewarding to make a difference and help all walks of life! Senior Pharmacy Technician

Walgreens, Stuart, FL, March 2017-current

● got promoted and a raise within the first 90 days of hire

● received recognition on countless satisfaction surveys from customers based on my compassionate service

● traveled within a 50-mile radius to select Walgreens stores in western MA, plus floated 20 area stores on the Treasure Coast in FL to assist with staffing needs accordingly

● work with Intercom Plus computer software and MassHealth eligibility website to process 3rd party claims, use discount cards in circumstances that allow customers to afford their prescriptions, perform non-sterile compounding, contact prescribers and third parties to resolve prior authorization and billing, complete bin reconciliation weekly and smart count daily, completes 50+ daily outreach calls to patients to ensure medication adherence and compliance, deal with 100+ patients per day, always seeks out the best interest for the customers

● transferred in good standing in January 2018 within the company to Stuart, FL, obtained FL state licensure, and knowledgeable of Florida Medicaid policies and procedures for third party billing ● comply with HIPAA, all regulations with state and federal, and adhere to safety and quality assurance ● worked as a bedside delivery tech from May 2019-October 2019 at Jupiter Medical Center bringing discharged patients their medications within a two-hour window

● became Immunization Certified to assist with administering the Covid-19 vaccine during Phase 1 of distribution to nursing homes during December 2020-February 2021 in clinics.

● Rehired to assist with bin reconciliation, special projects and administer immunizations on weekends based on business need

Medication Care Coordinator

Sanitas Medical Center Palm Beach Gardens, March 2023 - June 2023

● Receive written/electronic prescriptions in Pedigree pharmacy system from providers and prepare the medication as prescribed by the provider

● Launch a new in-house dispensary from the ground up

● Help educate patients on benefits of using an in-house pharmacy

● Solely work with Florida blue commercial and Medicare patients to fulfill prescription needs ● Process and maintain medication order queue in an optimal time frame, communicate with your supervisor if orders are falling behind and you have more than 3 patients waiting on medications ● Fully trained and maintained knowledge of eclinical Works most effectively

■ Ensure accurate inventory on a weekly basis and receive invoices from supplier Specialty Pharmacy Operations Certified Technician Centerwell Specialty Pharmacy, formerly Humana Specialty Pharmacy, November 2021-January 2023

● primary task is to take average of 5 inbound phone calls per hour on a daily basis and work Image Indexing in between calls

● From my probationary period until now, my error counts have dropped tremendously and have shown significant improvement

● Always strive to go above and beyond with all the patients Centerwell Specialty Pharmacy serves and foster strong relationships with providers and patients alike Remote Certified Pharmacy Technician

Exactcare Pharmacy, February 2021-November 2021

Providing an exceptional customer service experience each day in a phone based environment. ● Fast learner, have excelled in a short amount of time and been cross-trained in retention, handling phones, working actions as well as billing areas of Start of Care New Patient Department ● taking in 10-15 inbound calls while billing 100-150 prescriptions on a daily basis ● volunteered to assist in Retention Dept for 2 months which helped acquire over 20 patients on hold for various reasons to restart our service and performed 80-120 outbound calls on a daily basis ● Serving as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf.

● Working through current case queues to problem solve for patient care issues.

● Performing claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks. Requiring outbound calls to patients.

● Placing outbound calls to patients to create, maintain or update their medication profiles. ● Effectively assist with patient questions over the phone.

● Maintaining patient records with strong attention to detail and confidentiality.

● Performing in a high volume, fast paced environment Patient Care Coordinator/Work-From-Home Pharmacy Technician Soliant Health job agency for Asembia Pharmaceutical July 2020-August 2020

● first remote position as a gateway to working from home during the covid-19 pandemic

● Complete prescription intake process including verification of insurance coverage ● Assist physician’s offices through the prior authorization and appeals process

● Research financial assistance options for patients through copay cards, foundations, and assistance programs

● Coordinate prescription processing and delivery with dispensing pharmacies

● Manage and triage high volume of customer service phone calls while managing day to day operations

● Build relationships with physicians, manufacturer sales representatives, pharmacies, patients, and other team members to optimize workflow and achieve program goals

● Ensure proper documentation of process flow from prescription initiation through completion ● Provide timely updates to physicians, pharmacies, and manufacturers regarding prescription status ● Interface with IT department to improve system functionality and workflow

● Attend team meetings to support ongoing program development

● Other responsibilities as assigned

● Success in this position is defined by high levels of customer service and timely processing of prescriptions through all phases

● Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended (“HIPAA”) Pharmacy Technician

Option Care, Southborough, MA, October 2016-February 2017

● performs the following tasks in a correct and timely fashion under supervision of a pharmacist: picks and packs medical supplies to fill patient orders, assists in preparation and dispensing of medications and supplies using appropriate techniques and following Option Care policies and procedures, accurately calibrated equipment, helps record and maintain pharmacy temperatures and cleaning logs, understands basic pharmaceutical calculations in order to obtain correct doses of medications, accurately compounds medications and ensures all pharmacy surfaces, laminar flow hoods and cleanroom are clean according to US <797> policy, Simplify 797, and Option Care formulary

● adheres to appropriate safety and quality assurance practices and complies with state and federal laws

● assists with product purchasing, inventory and equipment management, orders correct drug products from wholesale company, knowledgeable of various vendors and where to get different supplies, medications and cleanroom needs and verifies the accuracy of product orders received ● maintains confidentiality of patient and proprietary information, observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care information, understands and complies with HIPAA

● speaks knowledgeably of the scope of services available through Option Care, understands basic drug terminology and therapies/services provided, understands other areas of Option Care and what scope of service they have to offer

● participates in the process for assessing, managing, and reporting medication-related incidents and equipment error and/or failures

● may work on advanced projects and committees, participate in performance improvement, complete and monitor quality control, assist the purchasing coordinator and coordinate and prioritize compounding room scheduling

● in all activities, complies with accreditation, legal, regulatory, and safety requirements From January 2016 to October 2016, my friend Scott who put his life on hold for four years to take care of his mom full-time who ended up passing away from esophageal cancer and non-Hodgkin's Lymphoma is who inspired me to earn my Home Health Aide certificate and worked various Home Health Care positions both privately and through an agency. Found to be very rewarding, have a strong bedside manner, attentive and empathetic with all walks of life but especially the elderly population. Pharmacy Technician

Hartford Hospital, December 2012-January 2016

● work with Pyxis Medstation 4000 to load and stock medications and track outdates ● work with ParRx scanning system to scan and refill pyxis units with medications that have a depleted supply such as those below minimum par levels

● Interact effectively with 100+ people/day in a courteous and professional manner. ● use mortar and pistil, graduated cylinders, spatulas, and shaker for compounding medications ● use Workx and Sunrise computer systems to process nursing requests for patient-specific medications ● use MILT and Midwest Medical packaging device to unit-dose bulk bottles of medications into individually labeled packaging

● assist pharmacists in answering the phones and attentive to needs being processed on a daily basis

● use Dose-age system to make, scan and track IV medications throughout the manufacturing process

● process anesthesia trays and GI trays for the Operating Rooms and perform routine drug audits on a monthly basis

● use Excel spreadsheets to keep track of drug audits for anesthesia and GI trays and update when necessary

● Comply with JCAHO guidelines, HIPAA compliance, standard operating procedures, and regulations Pharmacy Technician

Mercy Medical Center & Providence Behavioral Health Hospital Inpatient Pharmacy, October 2010-January 2013

● Use Meditech software (Microsoft, Java, Excel, and Word) to perform 100% daily transactions.

● Prepare IV admixtures and compound IV orders such as antibiotics, TPNs and pain relief IV compounded orders in a clean sterile hooded environment, on average 10-50/day. ● Use Cardinal Health to place drug orders and 340B purchasing from the distribution center daily, monitor budget and process invoices and recalls.

● Complete complex tasks as directed by superiors to meet strict time standards.

● Prepare routine orders, inspect work areas, submit daily audit reports, maintain patient profiles without supervision.

● Interact effectively with 100+ people/day in a courteous and professional manner. ● Comply with JCAHO guidelines, HIPAA compliance, standard operating procedures, and regulations. ● Use OMNICELL and PYXIS software to load medications on each of the nursing units, to execute 70% daily transactions.

● Use Connect-Rx pre-packer to perform 30% daily transactions. Pharmacy Technician

Baystate Medical Center, Outpatient & Inpatient Pharmacy, October, 2006-May 2011

● Used PeopleSoft to process payroll for 1,000+ employees

● Used Rx30 pharmacy computer system to process and fill prescription orders

● 75% of daily transactions dealt with customer interactions in a courteous and professional manner Education

Florida Institute of Technology, Melbourne, FL, August 2023-present

● Anticipated graduation in August 2024 with MBA in Healthcare Management

● 80% completion of MBA core courses

Elms College, Chicopee, MA, 2006-2010

● Bachelor of Arts degree in Mathematics earned

● Awarded Deanery Scholarship all four years

Cathedral High School, Springfield, MA, 2002-2006

● Earned multiple music awards and made the honor roll twice Personal Development/Community Service

Certification of National Pharmaceutical Sales

Fundraising Committee Chair and Survivors Enrichment as part of the planning committee of Making Strides Against Breast Cancer of the Treasure Coast: 2021-present CNS Academy, Holyoke, MA, February 2016-March 2016

● Home Health Aide Certification earned

● CNA training: medication management, direct and indirect patient care

● earned a 92% on my final exam in the course

International Theological Institute, Vienna, Austria, July 30-August 19, 2010

● visited Krakow, Warsaw, Wieliczka, and Auschwitz with 11 international students during a two-week course called “Christ My Future”

Mary’s Shelter, Stuart, FL, active volunteer, 2018-present St. Joseph Church, Stuart, FL, eucharistic minister at mass and to the local hospital inpatients and founder of their first Prayer Shawl Ministry, July 2018-present St. Martin De Porres, Jensen Beach, FL, eucharistic minister and lector twice a week American Cancer Society Breast Cancer 5K walk, Port St. Lucie, FL, active walker and participant, 2019-present

Fight For Air Climb, American Lung Association, team captain, 2014-present Catholic Daughters of the Americas, active member, 2013-present St. Elizabeth Parish, Ludlow, MA, lecturer, Eucharistic minister, greeter and pro-life event coordinator, September 2000-2017

Rays of Hope, raised over $5k throughout the years, participant of western MA breast cancer walk, 2000-2017

MA Citizens For Life, President of Ludlow Chapter and active member, July 2011-2016 Life Care Center, Wilbraham, MA, volunteer in the Sweet Shoppe cafe, January 2016-May 2016 Susan G. Komen, fundraiser (raised over $4,000)and participant in Boston 3-Day walk, July 2010 Chemistry Researcher, Analysis and Solubility Testing, 2009-2010 Cancer House of Hope, volunteer, June 2008-2010

Elms College, certified level 1 spanish and math tutor, September 2007-2009 Jamaica service trip, March 2007

Homework House, Dorothy Day Project, August 2006

Philadelphia service trip, Sarnelli House, February 2006

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