Business Development & Patient Care Professional

Urmi Patel

Houston, TX • 903-***-**** • ***************@*****.***

EDUCATION

University of Houston — Houston, TX

Bachelor of Arts in Economics Minor: Psychiatry & Sociology

GPA: 3.8

Dean’s List (multiple semesters)

Academic Excellence Scholarship (3 years)

EXPERIENCE

CyFair Psychiatry — Houston, TX

Business Development Manager / Clinical Liaison Sep 2024 – Sep 2025

Managed high-volume patient leads using CRM systems, improving follow-up efficiency

Built relationships with patients and referral sources to drive growth

Analyzed pipeline data and generated reports for decision-making

Partnered with leadership to expand outreach and increase visibility

Medical Office Assistant Feb 2024 – Sep 2025

Maintained accurate patient records and ensured compliance

Coordinated patient flow to reduce wait times

Managed scheduling, intake, and front desk operations

Ensured HIPAA compliance across processes

Quality Suites — Houston, TX

Assistant Manager Mar 2023 – Present

Oversaw daily hotel operations ensuring guest satisfaction

Managed budgeting, cost control, and revenue tracking

Supervised staff and improved efficiency

Handled administrative operations and reporting

Junell & Associates — Houston, TX

Personal Injury Case Manager Dec 2022 – Feb 2024

Managed client communication and high call/email volume

Updated case data with time-sensitive accuracy

Prepared legal documents and correspondence

Improved client satisfaction through consistent follow-ups

Walgreens — Houston, TX

Pharmacy Technician Apr 2021 – May 2022

Processed prescriptions and assisted in dispensing medications

Supported COVID-19 testing with high patient volume

Delivered strong customer service and maintained compliance

Promoted digital tools for patient engagement

SKILLS

CRM Systems • Patient Coordination • Business Development • Data Tracking & Reporting

Languages: English, Gujarati, Hindi

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