Experienced Customer Service & Sales Coordinator

DALIA D. HAIDAR

Choueifat, Lebanon **-****** *****.*********@*****.***

PROFESSIONAL SUMMARY

Experienced and self-motivated professional with strong background in customer service, sales coordination, stock control, accounting support, and credit control. Skilled in customer relationship management, inventory monitoring, reporting, and administrative coordination. Able to work efficiently under pressure, communicate effectively with clients and teams, and maintain high levels of organization and customer satisfaction. PROFESSIONAL EXPERIENCE

Deye Service Lebanon

Customer Service & Stock Controller 2023 – 2025

• Handled customer inquiries, complaints, and follow-ups professionally.

• Coordinated customer orders, deliveries, and after-sales support.

• Monitored stock movement and maintained inventory records.

• Prepared stock and inventory reports.

• Coordinated with warehouse operations to ensure stock accuracy.

• Followed up on incoming and outgoing products.

• Maintained organized stock documentation and records. Chehab Brothers – HILTI Lebanon, Dora

Sales Coordinator / Outbound Sales / Credit Controller 2005 – 2023

• Prepared quotations, reports, analysis, and meeting minutes.

• Assisted management in daily operational activities.

• Contacted dormant and new customers to introduce products and services.

• Conducted sales follow-ups and customer relationship management.

• Prepared monthly forecasts and followed up on deliveries and invoices.

• Monitored customer accounts and collections.

• Opened credit accounts and maintained financial records.

• Prepared expense reports and budgeting sheets.

• Coordinated supplier purchases, quotations, and offer comparisons. Malik’s Book Shop, Abraj

Cashier 2003 – 2005

• Managed daily cash transactions and accounting records.

• Prepared invoices and daily journals.

• Processed customer orders and coordinated deliveries. Srei El Dine Wood Co, Choueifat

Showroom Manager 2000 – 2003

• Managed showroom operations and customer service.

• Supervised workers and coordinated purchasing activities.

• Handled billing and accounting documentation.

Gallery La Marquise, Choueifat

Indoor Sales Representative 1999 – 2000

• Assisted customers and handled in-store sales activities.

• Maintained positive customer relationships.

EDUCATION

Mira Training Center, Hamra

Accounting 2003 – 2004

Makhzoumi Institute, Bshamoun

Computer Skills (Windows, Word, Excel, Internet) 2000 Choueifat Official School, Choueifat

High School Diploma 1998 – 1999

SKILLS

• Customer Service

• Stock Control & Inventory Management

• Sales Coordination

• Credit Control

• Administrative Support

• Microsoft Word & Excel

• Reporting & Documentation

• Communication Skills

• Teamwork & Problem Solving

• Time Management

LANGUAGES

Arabic — Fluent

English — Fluent

REFERENCES

Available upon request.

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