Administrative Support Specialist with Program Coordination
Resume:
Summer Moore
304-***-**** ********@*****.*** Martinsburg, WV 25403
PROFESSIONAL SUMMARY
Detail-oriented professional skilled at managing administrative tasks and providing exceptional program support. Strong ability to organize data, coordinate schedules, maintain records, and ensure timely completion of projects with minimal errors. Recognized for conscientious work ethic and methodical approach, consistently delivering accurate and efficient results in well-ordered environment.
SKILLS
Office administration Appointment scheduling Customer service EXPERIENCE
PROGRAM SUPPORT ASSISTANT, Martinsburg, WV
VA Medical Center, November 2018-January 2023
• Managed the officers' calendars/schedules and handled incoming telephone calls and inperson customers
• Maintained logs and spreadsheets of complaints, violations, incidents, and observations
• Assisted in meeting privacy requirements of external review agencies
• Provided overall assistance to the Privacy/Freedom of Information and Integrity and Compliance Office programs
• Maintained and organized electronic and physical filing systems
• Coordinated and scheduled training sessions for staff on privacy and compliance regulations
• Scheduled meetings and appointments for the Privacy/FOIA and the Integrity and Compliance Officer
• Assisted in the organization and preparation of materials for meetings and presentations
• Collaborated with other departments to identify and implement process improvements
• Managed incoming and outgoing electronic mail and messages
• Drafted basic correspondence and letters using templates
• Prepared agendas, notified participants, and arranged all matters associated with meetings
• Assisted with travel orders and requests in government travel system
• Developed and implemented a system to track and monitor employee training and certifications ADMINISTRATIVE SUPPORT ASSISTANT, Martinsburg, WV
VA Medical Center, April 2018-November 2018
• Customer service of telephone coverage for Chief of Nursing and Nurse Managers as well as calendars/schedules.
• Messages are recorded and correspondence directed to proper individuals. Incoming and outgoing correspondences via fax and mail services distributed to proper individuals and or departments.
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• Maintains staff edit information in systems for licenses, employment status and grade/step accuracy.
• Files are kept in accordance with regulations.
• Serves as key control coordinator of Geriatric/Long Term care.
• Reviews and transcribes correspondence, reports and meetings.
• Knowledge of Microsoft Office, Access, Excel, etc. Knowledge of procedures required to execute several basic office automation functions, such as storing and retrieving computer documents or files, printing standardized paragraphs to produce letters and memoranda.
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Interpersonal and social skills; telephone courtesy, ability to maintain the filing system consisting of correspondence, reports, publications, procedures, forms, etc.
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Provide administrative support to the Chief of Nursing and Nurse Managers by managing their calendars, scheduling meetings, and handling incoming and outgoing correspondence.
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Assist in maintaining updated records of staff licenses, employment status, and grade/step accuracy to ensure compliance with regulations and accurate reporting.
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Maintain accurate and up-to-date records of staff licenses, employment status, and grade/step information in accordance with regulations.
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Coordinate and maintain the key control system for Geriatric/Long Term Care, ensuring all keys are accurately logged and accounted for.
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Assist in coordinating and maintaining the inventory of office supplies and equipment, ensuring an adequate supply is available at all times to support the administrative needs of the Chief of Nursing and Nurse Managers.
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Assist in organizing and maintaining a centralized file management system for the administrative support staff, ensuring all documents are organized and easily accessible.
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PROGRAM SUPPORT ASSISTANT, Martinsburg, WV
VA Medical Center, January 2010-February 2018
Compiling, reviewing and verifying a variety of the Nutrition and Food Services' records and reports, narrative information and data for validity, sufficiency, authenticity.
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Procures and makes purchases needed for the formulation, presentation, and execution of the service's operations.
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• Determines accuracy of the data and adjusts inconsistencies and resolves discrepancies. Ensures all necessary supporting documents are present, gathers data, conducts analysis, and prepares comprehensive reports that indicate the status of the service's operations.
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• Provides recommendations on changes necessary to meet objectives. Serves as a Government purchase card holder ordering items for the department and reconciling of the purchase card funds.
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Contracting Officer Representative (COR) of the service for contracts of the hospitals Bread, Milk, Computrition and Prime Vendors.
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Maintains and analyzes the budget and fund control points, and evaluates performance improvement indicators, as well as other reports.
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Assists with employee training for new employees with VATAS timekeeping system as well as all yearly educational requirements.
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Executes office automation functions such as storing and retrieving acceptable documentation for electronic documents and files; inserting and correcting data; and transmitting and receipt of email correspondence.
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Researches and compares equipment or products to find ones that will better meet the needs and safety requirements for NFS processes.
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Assists with the scheduling and monitoring of purchasing and procurement transactions for the full range of standard items to meet the service's needs.
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Coordinates with vendors to ensure timely delivery of food and supplies, and to resolve any issues or discrepancies.
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Coordinates and organizes training sessions and workshops for employees to enhance their skills and knowledge in the field of nutrition and food services.
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Assists in developing and implementing quality improvement initiatives to enhance the efficiency and effectiveness of the Nutrition and Food Services department.
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Assists in overseeing the implementation and maintenance of inventory control systems to ensure accurate tracking of food and supplies.
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Assists in managing and maintaining the inventory of food and supplies, ensuring that an adequate supply is always available to meet the needs of the Nutrition and Food Services department.
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LEGAL INSTRUMENT EXAMINER, Martinsburg, WV
USCG Maritime Center January 2023-
Reviews the qualifications of all merchant mariner credential applicants in the MCP program, recommending the issuance of credentials to only the applicants determined to be eligible and qualified.
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Reconciles contradictions, conflicts and inconsistencies in documentation submitted in support of an application for a Coast Guard issued credential.
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Exercises judgement in determining the applicability of legal guidelines and the reasonableness of such guidelines to individual cases.
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Provides/prepares standardized written and oral replies to maritime academies, schools, other professional maritime organizations, and the public on all matters concerning the technical knowledge, processes, production, and/or aspects of credentialing maritime personnel.
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• Prepares responses to Requests for Reconsideration or Appeals to application denials.
• Utilizes the Mission Management System (MMS) and ensures the most up-to-date version of all guidance is in use.
• Prepares draft correspondence and technical materials relating to recommendations for updates and corrections. Evaluates applications to determine the regulatory qualifications of mariners and seeks guidance from higher- graded team members when evaluating more complex or difficult packages.
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Communicates directly with applicants over the telephone or by other means to obtain additional information, explanation, or to gain further support for an application for a credential.
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EDUCATION
GENERAL STUDIES, WV
Musselman High School, May 1990
REFERENCES
Tonya Holmes-Weller VA Medical Center TYRARY GOERKE VA Medical Center 1-304-***-****
*****.******@**.***
August 2025
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