Regional IT Support Specialist Resume Title
Resume:
Contact
Education
Phone
*********************@*****.***
Address
46B Emerald Street Northview 1
Batasan Hills, Quezon City
Ferrer Vincent C. Rosales
To be part of an organization where I can best contribute my knowledge and skills to be able to learn continuously and improves. To be more efficient and effective in the above experience.
Experience
Led installation and setup of complete IT infrastructure (servers, network, Wi-Fi, workstations).
Implemented and configured hotel systems including PMS, POS, and key card systems.
Coordinated with contractors and vendors for structured cabling and system integration.
Conducted system testing, troubleshooting, and ensured readiness before hotel launch.
Established IT policies, security procedures, backups, and disaster recovery plans. Trained hotel staff on system usage prior to opening. Provided on-site IT support during soft opening and grand opening operations. IT Supervisor (Pre-Opening)
11/2022 - 04/2023
Manami Resort Sipalay, Negros Occidental
2007-2014
BSIT
Cebu Institute of Technology University
2003-2007
High School Diploma
Saint Isidore The Farmer Catholic School
•Handles installation of special applications
and systems.
•Handles installation and relocation of
new/existing IT equipment.
•Handles installation of CCTVs.
•Handles installation and Implementation
system.
•Troubleshoot applications/systems failure.
•Facilitate repair/troubleshooting of
IT equipment.
•Review and verifies IT equipment
inventory.
•Handles inventory of IT equipment.
•Remote workstation monitoring control.
•Basic Routing, switching and Network
Cabling
•Knowledgeable Fortinet Firewall
•Handle Guest Wi-Fi ( Xpossible System),
Back – up Server via Veritas System,
Terminating Fiber Optic Connections,
MS-Teams and M365, Admin WINCLOUD
System, Active Directory, and
the PABX(Xorcom).
English
Tagalog
Bisaya
Working Skills
Language
IT - Supervisor ( Consultant )
05/2023 - 08/2023
Hotel Benilde Maison De La Salle Malate
Assessed and evaluated existing IT infrastructure and hotel systems. Provided expert recommendations to improve network performance, security, and system efficiency.
Oversaw implementation of PMS, POS, and other hotel technologies. Supervised IT projects, system upgrades, and vendor coordination. Ensured compliance with cybersecurity standards and data protection policies. Conducted system audits, risk assessments, and performance reviews. Trained hotel staff on best IT practices and system usage. Supported pre-opening or system transition phases when required. IT - Supervisor
09/2023 - 02/2026
Lihim Resort El Nido
Supervised daily IT operations, ensuring reliable network, servers, and system performance.
Managed hotel systems including PMS, POS, and key card systems. Maintained stable Wi-Fi and internet services for guests and staff. Provided technical support and resolved hardware, software, and connectivity issues. Implemented data security measures, system backups, and access controls. Coordinated with vendors for IT maintenance, upgrades, and new installations. Maintained hotel IT infrastructure including computers, servers, printers, and network systems.
Supported hotel applications such as PMS, POS, and reservation systems. Provided daily technical support to all departments and resolved hardware, software, and network issues.
Monitored Wi-Fi connectivity to ensure smooth guest and staff internet access. Performed system backups and ensured data security compliance. Managed user accounts, access rights, and email systems. Coordinated with vendors for IT maintenance and equipment servicing. Assisted in AV setup for meetings, conferences, and hotel events. IT Officer
04/2022 - 10/2022
Charlies El Nido Resort l El Nido, Palawan
Experience
Assisted in the implementation and deployment of enterprise systems and software solutions. Provided technical support during system rollout, including troubleshooting hardware and software issues. Coordinated with cross-functional teams and vendors to ensure seamless system integration. Conducted system testing, validation, and user acceptance procedures. Monitored system performance and provided post-implementation support. Prepared documentation, training materials, and user guides for end-users. Ensured compliance with IT policies, data security, and company standards. System Implementation Support Engineer
08/2016 - 11/2017
Stratnet Network Inc. l Makati City
Installed, configured, and maintained computers, peripherals, and networking equipment. Provided technical support to bank staff, troubleshooting hardware, software, and network issues. Monitored and maintained system performance to ensure minimal downtime. Assisted in IT equipment upgrades, replacements, and preventive maintenance. Ensured compliance with bank IT policies and security protocols. Maintained inventory and proper documentation of IT assets. Supported end-users with software installations and operational guidance. Computer Technician
01/2016 - 07/2016
BDO l Makati City
Assisted guests with all technology-related needs, including smart room controls, in-room entertainment, and Wi-Fi connectivity. Provided personalized technical support for devices, tablets, and smart TVs. Troubleshot and resolved in-room hardware and software issues promptly. Ensured smooth operation of hotel apps, digital concierge systems, and guest portals. Coordinated with IT and engineering teams to maintain system functionality. Guided guests on using hotel technology features for enhanced comfort and convenience. Monitored and reported recurring issues to improve guest experience. IT Butler
05/2018 - 07/2018
LGS Staff Management Services, Inc. l Makati City
Managed daily IT operations, ensuring stable network, servers, and hotel systems. Maintained PMS, POS, and key card systems for smooth operations. Provided technical support to all departments and resolved hardware, software, and connectivity issues.
Ensured reliable Wi-Fi and internet services for guests and staff, even in remote/island conditions.
Implemented data security measures, backups, and access controls. Coordinated with vendors for IT maintenance, upgrades, and new installations. Supported AV systems for meetings, conferences, and resort events. IT Supervisor
05/2019 - 01/2022
Sunlight Eco Tourism Island Resort l Culion, Palawan Greet clients, visitors, and suppliers, providing a professional and friendly first impression of the company.
Answer phone calls, respond to emails, and direct inquiries to the appropriate departments or team members.
Maintain a tidy and organized office environment, including filing systems, office supplies, and general office maintenance.
Prepare and maintain important documents such as contracts, invoices, and project files. Ensure all records are up-to-date and accessible.
Contact
Education
Phone
*****************@*****.***
Barangay Cayhagan, Sipalay City, Negros
Occidental, Philippines.
Address
GUARO, CHERRY ROSE
To be part of an organization where I can best contribute my knowledge and skills to be able to learn continuously and improves. To be more efficient and effective in the above experience.
Experience
Office Staff
2021-2022
Goldmaster Home creation
Cabarrus Catholic College
Bachelor of Secondary Education Major
in Mathematics
2017– 2018
Ability to manage and motivate a diverse
team of therapists, receptionists, and
support staff.
Knowledge of managing client records,
employee reports, and inventory logs
accurately.
Knowledge of preparing reports on
performance, revenue, staff attendance,
and customer feedback.
Knowledge in various massage styles and
other body treatments.
Knowledge of skincare and body
treatments, including facials, exfoliations,
and body wraps.
Familiarity with spa products (lotions, oils,
creams) and their benefits for different
skin types or conditions.
Proficiency in using these tools for
document creation, data entry, email
management, and scheduling.
Familiarity with bookkeeping or
accounting software, especially for
invoicing, expense tracking, and budget
management.
Handle incoming calls and emails,
directing them to the appropriate
department or person as required.
English
Tagalog
Working Skills
Language
SPA Receptionist / Team Leader / Therapist
02/2022 - 09/2023
Manami Resort
Oversee the day-to-day activities of spa receptionists, therapists, and other support staff to ensure efficient operations.
Provide guidance, training, and support to the team to enhance performance and promote personal and professional development.
Manage and create staff schedules to ensure adequate coverage while considering therapist workload and peak times. Handle any shift changes or last-minute adjustments. Conduct performance evaluations for staff, providing feedback and identifying areas for improvement. Address any issues or performance concerns. Foster a positive work environment by motivating staff, encouraging teamwork, and maintaining a high level of morale.
Ability to handle multiple tasks simultaneously and manage time effectively. In-depth knowledge of spa treatments, products, health and safety standards, and industry trends. Assist in organizing and filing documents, ensuring that records are properly classified, stored, and easily accessible for future reference. This includes official records, reports, and correspondence. Draft, type, and process internal and external correspondence, ensuring accuracy and timely delivery.
Monitor inventory levels of office supplies and ensure that procurement processes are followed to maintain necessary stock levels.
Administrative Assistant / Screener
2020-2021
Philippine Statistic Authority
Develop detailed lesson plans that align with the curriculum and educational standards. Use a variety of teaching strategies to ensure students understand mathematical concepts and can apply them effectively.
Adapt teaching methods to meet the diverse learning needs of students, including providing additional support or advanced work when necessary. Incorporate technology, such as online math tools, interactive whiteboards, and educational apps, to enhance the learning experience.
Volunteer Teacher
2017-2018
Cabarrus Catholic College
TELLER
02/2025 - Present
BPI
Handle customer deposits, withdrawals, and check cashing. Ensure all transactions are accurately processed and properly recorded. Handle discrepancies, such as incorrect deposits or withdrawals, and work with other bank departments to correct them.
Answer customer inquiries related to their accounts, transactions, and services.
Contact this candidate