Multifaceted Project Administrator & Educator

LEPOTA MASEHLUDI KGOTSO

Project Administrator Educator Sales & Customer Service

Thabo Sehume, Pretoria • 069-***-**** • ***************@*****.*** Code 10 (C1) Driving Licence • South African Citizen PROFILE

Versatile and organised professional with experience spanning project administration, education, and customer-facing sales. Most recently served as Project Administrator on a construction project at La Mosekedile Enterprise, supporting day-to-day operations, client communication, and team coordination. Holds a Certificate in Human Resource Practices and is currently completing a Bachelor of Education (Intermediate Phase) at IIE Rosebank College. Brings strong interpersonal skills, attention to detail, and a genuine commitment to learning and team success. Open to opportunities in project administration, office support, teaching, and sales. PROFESSIONAL EXPERIENCE

Project Administrator May 2021 – Dec 2023

La Mosekedile Enterprise (Construction Project) Pretoria

• Managed day-to-day client communication via email, telephone, and in-person meetings.

• Scheduled and confirmed appointments, coordinated diaries, and maintained the office calendar.

• Created and maintained office systems that improved efficiency and document flow on an active construction project.

• Provided structured feedback to individual team members and the wider project team.

• Ensured day-to-day duties were executed in line with legal regulations and company policies and procedures. Sales Associate Jan 2022 – Dec 2023

Totalsports Menlyn Pretoria

• Assisted customers with product enquiries and purchasing decisions in a high-volume retail environment.

• Provided product knowledge and tailored recommendations to suit individual customer needs.

• Met and exceeded daily and monthly sales targets through proactive selling and promotions.

• Handled customer complaints, reviews, and feedback with a calm, solutions-focused approach. Student Teacher Mar 2021 – Apr 2021

Curro Primary Roodeplaat Pretoria

• Completed teaching practicals as part of the Bachelor of Education programme.

• Taught Mathematics and Natural Sciences to Grade 7 learners, planning lessons aligned with the CAPS curriculum.

• Supported classroom management and learner assessment under the guidance of a mentor teacher. Sales Assistant & Data Capturer Jan 2018 – Mar 2020 IIE Rosebank College Pretoria

• Assisted with the registration of new students, guiding them through enrolment requirements and documentation.

• Captured student data accurately on internal systems and conducted telephonic follow-ups with students and parents.

• Delivered front-line customer service, resolving enquiries and escalating issues where required. EDUCATION

Bachelor of Education (Intermediate Phase) In progress IIE Rosebank College

• Currently completing the final two modules.

Certificate in Human Resource Practices 2016

IIE Rosebank College

National Senior Certificate (Matric) 2014

Bonginsimbi Comprehensive School

KEY SKILLS

Administration Diary and calendar management, appointment setting, document control, office systems, data capturing

Client & Customer Email, telephone, and in-person client communication; complaint handling; customer service

Sales Product knowledge, customer engagement, target-driven selling, retail floor experience Teaching Lesson planning, CAPS-aligned content delivery, classroom management (Grade 7 Maths

& Natural Sciences)

Computer Microsoft Word, Excel, Outlook, PowerPoint; data capturing systems Languages Northern Sotho (home language), English, Setswana, isiZulu Personal Organised, lifelong learner, team player, strong interpersonal skills, punctual and reliable REFERENCES

Available on request.

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