Client Relations & Remote Support Specialist

ROSLYN WERNSMAN

Addison, NY • *******@****.***• 303-***-****

PROFESSIONAL SUMMARY

Client-focused professional with extensive experience in remote communication, virtual coordination, customer service, relationship management, and compliance-sensitive documentation. Skilled in scheduling appointments, guiding clients through complex processes, maintaining accurate digital records, and delivering professional support in fast-paced remote environments. Adept at building rapport, identifying client needs, and providing clear, solutions-oriented communication through phone, video, and digital platforms.

CORE COMPETENCIES

• Client Communication & Relationship Building

• Virtual Appointment Coordination

• Remote Customer Service

• Consultative Client Support

• Scheduling & Follow-Up Management

• Documentation & Recordkeeping

• Compliance & Confidentiality

• Conflict Resolution & Problem Solving

• Digital Systems & Database Management

• Microsoft Office & Google Workspace

• Professional Written & Verbal Communication

• Organization & Time Management

PROFESSIONAL EXPERIENCE

Signature Properties – Licensed Realtor Aug 2023 – Present

• Communicate with clients daily regarding transactions, timelines, documentation, and service-related inquiries while maintaining professionalism and responsiveness.

• Conduct virtual and phone consultations to identify client needs, explain processes clearly, and provide individualized guidance.

• Coordinate appointments, follow-up communications, and digital documentation using remote platforms and electronic systems.

• Maintain accurate records, contracts, disclosures, and client notes in compliance- sensitive environments.

• Build long-term client relationships through reliable service, problem-solving, and consistent communication.

• Collaborate with attorneys, lenders, inspectors, and vendors to facilitate efficient workflow management and client satisfaction.

Bucher Emhart Glass – Purchaser (Remote Contract) Jan 2022 – Feb 2023

• Managed remote communications with vendors and internal departments regarding procurement processes and operational updates.

• Maintained organized digital records, tracked documentation, and coordinated workflow timelines in a remote environment.

• Resolved issues efficiently while prioritizing accuracy, professionalism, and customer-focused service.

Corning Inc – Procurement Specialist / Program Administrator Mar 2019 – Aug 2019

• Supported administrative operations, scheduling coordination, reporting, and client-facing communications.

• Maintained accurate operational records and facilitated cross-functional communication across multiple departments.

• Assisted with workflow tracking, documentation management, and process support in a fast-paced corporate environment.

Flowater – Program Coordinator Nov 2014 – May 2018

• Coordinated schedules, communication, and operational support activities while maintaining strong stakeholder relationships.

• Provided customer support, issue resolution, and process guidance in a professional and timely manner.

• Assisted with onboarding, training coordination, and documentation management initiatives.

TECHNICAL SKILLS

• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

• Google Workspace

• Video Conferencing Platforms

• Electronic File Management Systems

• Digital Transaction Management Platforms

• Internet & Database Navigation

• Data Entry & Documentation Processing

EDUCATION

Bachelor of Arts in Communication

University of Colorado Denver – Denver, CO

CERTIFICATIONS

• Licensed Real Estate Professional

• Valid Driver’s License

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