Retail Operations Leader

Pat McDaniels

Everett, WA 425-***-**** ***********@*******.***

RETAIL OPERATIONS LEADER

Results-driven retail and operations leader with extensive experience managing teams, increasing sales, improving profitability, and overseeing daily business operations. Proven ability to lead up to 30 employees, manage payroll and scheduling, control inventory, and ensure high levels of customer satisfaction. Recognized for reliability, integrity, and strong problem-solving skills in fast-paced environments.

CORE COMPETENCIES

Operations Management Staff Scheduling & Payroll Hiring, Training & Coaching Open & Close Procedures

Cash Handling & Large Deposits Inventory & Supply Ordering Sales Growth & Profitability

Loss Prevention & Asset Protection Customer Service & Relations Food Safety & Compliance

PROFESSIONAL EXPERIENCE

AMAZON GO 04/2025 - 02/2026

Retail Lead, 04/2025 - 02/2026

Led daily store operations and assigned team members to customer service, sales floor, and kitchen work zones.

Managed cash handling, large deposits, and non-inventory supply ordering.

Oversaw shipment processing, product replenishment, and inventory rotation.

Monitored food safety standards and ensured compliance in front and back of house.

Delivered exceptional customer service, handling returns, ID verification, and customer inquiries.

Maintained a safe environment for employees and customers during store operations and closure process.

Assistant Retail Manager, 11/2021 - 09/2024

Oversaw full store operations in the absence of Store Manager.

Created and managed employee schedules three weeks in advance with limited staffing.

Led team meetings and contributed to sales forecasting and goal setting.

Achieved consistent daily and annual sales growth.

Identified and reported internal theft ring, leading to resolution with Asset Protection.

Reduced external theft through improved front-end monitoring procedures.

MOTEL 6, Everett, WA 11/2015 - 2021

General Manager

Promoted to General Manager within 18 months of hire.

Managed operations of a 99-room property including scheduling, hiring, coaching, and termination.

Maintained daily sales projections, payroll, and large cash deposits.

Increased sales during the pandemic while maintaining operational stability.

Collaborated with law enforcement to maintain property safety and reduce criminal activity.

Oversaw property improvements and remodeling during temporary closure.

EDUCATION

Associate of Applied Science (AAS), High Honors

Everett Community College, Everett, WA

Master Tutor in Math and English, supporting diverse learning styles.

Collaborated with instructors to help students succeed in coursework and exams.

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