Program Specialist (AOD) VA Administrative Lead

MALISSA SIGLER

***** ****** ****; Deville, LA ***28 · 318-***-****

A.O.D. Department of Veterans Affairs Medical Center

*******.******@**.***

I am confident in my communication skills and business etiquette. I also work well independently and have advanced operation management skills. I consider myself to be very organized and goal oriented.

EXPERIENCE

SEPTEMBER 2022 – CURRENT

PROGRAM SPECIALIST (AOD) DEPARTMENT OF VETERANS AFFAIRS; Pineville, LA

Full Time (40 Hours weekly)

patricia hall, supervisor 318-***-****

As a Program Specialist (AOD), I am responsible for the representation of the facility and all administrative matters that occur outside of a normal tour of duty.

I am delegated the authority of the Business Office Manager to exercise non-policy making decisions and actions regarding administrative matters; this includes actions dealing with any disaster situation, in accordance with the medical center-wide disaster plan.

I provide administrative authority, guidance and decision making to the Nursing Officer of the Day.

Assists in responding to emergencies, determining priorities and nature of action to be taken.

Maintain good public and media relations as instructed and trained by the Public Affairs Officer until the designated employee arrives.

Act as an advisory resource to all personnel assigned to other than normal tours of duty, such as medical clerks, telephone operators, file room personnel, admitting and clinic clerks.

Prepare daily Gains and Losses Sheet and other related statistical reports.

Receive and respond to non-routine patient inquires and other administrative inquiries.

Provide technical guidance necessary to meet procedural, legal and administrative requirements relating to the care of patients to achieve optimum use of available resources.

Ensure positive rapport is maintained between the public and the V.A.

Perform data entry and adhere to consistency reviews and local policies and procedures governing data integrity.

Enter and retrieve information from a variety of data systems.

Ensure that check-in processes are properly recorded in the EDIS Software for the Emergency Department.

Coordinate with VA Crisis Line and VISN or regional Nurse Advice Line in assisting Veterans in emergent or crises situations.

After regular hours I am responsible for initiating prearranged call tree, or for calling in all necessary employees on an overtime basis for emergent needs.

Perform duties in the absence of the Survivors Assistance and Memorial Support Clerk during off tour hours.

Receive phone calls and provide patient advocate support to Veterans and their family members after hours.

Process administrative issues surrounding patient death, seriously ill cases, and elopements.

When unusual circumstances occur, I determine actions to cancel clinics and appointments seeking clinical input and I initiate the process to contact affected parties and reschedule where appropriate.

I currently work a fulltime rotating schedule consisting of 07:30 – 4:00; 4:00 – 12:00; and 12:00 – 08:00.

I am currently a G9-1.

SEPTEMBER 2020 – SEPTEMBER 2022

AMSA, department of veterans affairs; Fort Polk, LA

Full Time (40 Hours weekly)

tiffany auzenne, supervisor 337-***-****

As an MSA at the Fort Polk CBOC I was responsible for interpreting and verifying provider orders.

I worked under the coordinated care with the Clinic in the daily flow of servicing every veteran that entered the door.

Daily, my responsibilities included scheduling, canceling, and re-scheduling new enrollee’s appointments upon completing of eligibility review; checked in appointments for the clinic, cancelled appointments when required; verified and updated demographics and captured insurance information.

I collaborated, communicated, and participated in problem solving along beside my PACT team for any operational issues or procedures that did arise.

I communicated tactfully and effectively to meet the program objectives.

I processed Veterans Health Identification Cards (VHIC).

Processed 1010EZR, learned eligibility and enrollment guidelines, as I recently completed HEC training.

I also scheduled all post-discharge appointments.

Other duties performed included clerical work in support of the care and treatment given to veterans and their families; received and processed documents and reports in accordance with established procedures and compliance (bene travel, eligibility forms).

JANUARY 2016 – AUGUST 2020

ASSISTANT OFFICE MANAGER, affordable dentures and imPlants, pineville, la

full time (40 hours weekly)

tanya story, supervisor 318-***-****

As the Assistant Office Manager, I was responsible for over-seeing the reception area and maintaining the flow of patient care.

I ensured all charts were pulled for the day and consents were signed for treatment so the doctor could perform the required procedure(s).

I was also responsible for the patient flow from the time the patient entered the front door until check out.

Throughout the day I answered all telephone calls professionally and courteously, scheduled all appointments appropriately, and more.

I was responsible for maintaining the supply inventory for all office and business supplies.

Part of my responsibility was evaluating and managing staff performance and identifying hiring and training needs.

I ensured strong communication skills and business etiquette among my front-line staff.

EDUCATION

MAY 1993

HIGH SCHOOL DIPOLOMA, hicks high school

SKILLS

10+ years’ hands-on experience in the administrative field

Skilled in providing routine administrative services to ensure sound management work

Bed Management (BMS)

VES for Eligibility Enrollment

Knowledge of safety and fire prevention

Ability to deal with variety of individuals with tact

Proven ability to organize and maintain office administration work

Typing 80 wpm

Strong communication

Beneficiary Travel Service

Open Encounters management

Ability to interpret rules, regulations and policies

ACTIVITIES

In my free time I love the outdoors. I enjoy gardening, traveling, fishing, and hunting; and I love doing all these with my family. I have recently taken time to refurbish furniture – it’s very relaxing for me.

ACCOMPLISHMENTS

HEC Training

VA Voices

Participated on the Suicide Awareness Panel

NEST Training

Fire Safety

CPR Trained and Certified

Participation on PBI Evaluation Panel

Active Board Member for Employee Association

Contact this candidate