Versatile Customer Service & Logistics Professional

BIJAYA RANA

Cedar Park, Texas

214-***-**** • *************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and hardworking professional with experience in customer service, retail sales, logistics, delivery services, and inventory management. Skilled in fast-paced environments with strong communication, teamwork, and problem-solving abilities. Proven ability to deliver excellent customer service, maintain professionalism, and meet operational goals. Background in Social Work with strong interpersonal, caregiving, and community support skills. EDUCATION

Bachelor’s Degree in Social Work

Nepal Graduated: July 2019

INTERNSHIP EXPERIENCE

Social Work Intern — Old Age Home & Autism Support Program Nepal (2019–2022)

- Provided emotional support and daily assistance to elderly residents

- Assisted individuals with autism in structured activities and care programs

- Supported community outreach and engagement initiatives

- Developed strong communication, empathy, and caregiving skills PROFESSIONAL EXPERIENCE

Customer Service Associate — India Bazar Store (2022 – Jan 2024)

- Provided excellent customer service in a high-traffic retail environment

- Assisted customers with purchases, returns, and inquiries

- Operated POS system and handled cash transactions accurately

- Maintained stock organization and ensured product availability

- Resolved customer concerns professionally and efficiently Beauty Advisor — 3Sixty Duty Free, DFW Airport (Feb 2024 – Feb 2026)

- Assisted customers with product recommendations and purchasing decisions

- Processed sales transactions and maintained product displays

- Consistently met sales targets through strong communication skills

- Maintained a clean and professional retail environment Delivery Driver — Uber Eats & DoorDash (Current)

- Delivered orders efficiently while maintaining customer service standards

- Managed multiple deliveries using navigation and time management skills

- Ensured accurate order handling and professional communication SKILLS

Customer Service, Retail Operations, Inventory Management, Communication, Teamwork, Microsoft Office, Problem-Solving, Cash Handling, POS Systems

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