Practice Manager

Brittany Lavear

n 817-***-**** )n *********@*****.***

Professional Summary

Dynamic and results-driven professional with extensive experience in healthcare operations, patient care, marketing, and business management. Proven success in managing clinical workflows, building brand presence, leading staff, and improving patient and client experiences. Adept in insurance coordination, content design, community outreach, and strategic marketing initiatives. Highly adaptable with a demonstrated ability to balance medical, administrative, and creative responsibilities to drive organizational growth and excellence.

Key Skills

• Practice & Operations Management

• Patient & Client Communication

• Insurance Billing, Prior Authorizations & Credentialing

• Strategic Marketing & Brand Development

• Social Media Strategy & Content Creation

• Customer Service & Call Resolution

• Team Leadership, Scheduling & Training

• Community Outreach & Event Coordination

• Administrative Support & Documentation

• Remote Work & Digital Collaboration

Professional Experience

ConOwner, Practice Manager & Marketing Director

CTHC 2021 – July 2025

• Oversaw day-to-day operations of a specialized healthcare clinic, managing staff, scheduling, and compliance.

• Confounded and developed the practice from startup, building the foundation for sustainable growth.

• Created and executed comprehensive marketing strategies, including branding, digital campaigns, website design, and patient engagement initiatives.

• Directed insurance coordination, including prior authorizations, appeals, billing, and credentialing processes.

• Designed and managed social media platforms, increasing patient outreach and online visibility.

• Coordinated community partnerships, events, and educational outreach to strengthen patient trust and awareness.

• Provided leadership across clinical, operational, and marketing functions, adapting to evolving business needs.

• Operated remotely as needed for administration, digital strategy, and project oversight. Veterinary Technician

Private Veterinary Clinics 2012 – 2015

• Supported veterinarians in surgeries, diagnostics, and client communication.

• Educated clients on post-operative and preventive care while maintaining accurate patient records.

• Delivered compassionate care and maintained a high standard of communication and professionalism.

Certified Nursing Assistant

St. Anthony Medical Center 2011 – 2012

• Provided patient care support in a fast-paced hospital setting, monitoring vitals and assisting in procedures.

• Collaborated with nursing and medical staff to ensure efficient, patient-centered care.

• Recognized for reliability, empathy, and strong communication under pressure. Certified Nursing Assistant

Delmar Gardens 2008 – 2011

• Delivered compassionate daily care for long-term residents, promoting safety, comfort, and dignity.

• Supported mobility, hygiene, and meal assistance while maintaining accurate care documentation.

• Built strong rapport with residents and families to foster trust and positive care experiences. Education

Penn Foster College — Associate’s Degree

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