Pharmacy Operations Specialist with 3+ Years Experience

Ofallon, Missouri ***** 636-***-**** **********@*****.***

KARA LACKEY

Pharmacy Operations Specialist with 3+ years in the pharmaceutical industry. Expertise in Prescription Interpretation, Insurance Processing, and Inventory Management. Proven track record in accurate Medication Filling and enhancing Customer Service. Known for concrete thinking and hands-on approach, ensuring precise and efficient operations. Composed and consistent in high-pressure environments, delivering reliable results. Focused and rational, contributing to seamless workflow and patient satisfaction. SUMMARY

SKILLS Analyzed and clarified prescription details to support safe and effective patient care.

● Streamlined pharmacy operations to

enhance efficiency and improve patient

care.

●

Managed comprehensive insurance

processing operations to enhance

customer service efficiency.

● Oversaw medication filling processes to

ensure compliance with safety standards.

Coordinated with pharmacy staff to

optimize workflow and enhance service

delivery. Trained new team members on

medication handling procedures.

●

Implemented inventory management

strategies to enhance operational

efficiency.

● Oversaw customer service operations to

improve response times and service

quality. Developed training programs for

staff to enhance customer interaction

skills. Implemented strategies to elevate

customer satisfaction and loyalty.

●

Applied in-depth pharmaceutical

knowledge to support research initiatives

and improve patient outcomes.

● Managed prescription dispensing

operations to maintain patient safety and

compliance with regulations.

●

Oversaw the development of precise

prescription labeling processes to enhance

patient safety. Collaborated with pharmacy

teams to implement best practices in

medication labeling. Championed

initiatives to improve labeling accuracy and

efficiency.

● Managed prescription filling operations to

maintain patient safety and compliance

with regulations.

●

Oversaw medication delivery processes to

enhance patient care and safety.

Coordinated with healthcare professionals

to streamline medication management

systems. Led initiatives to improve

medication accessibility for patients.

● Engaged in patient communication to

ensure clarity and address concerns

regarding healthcare services.

●

Streamlined order management

operations to enhance efficiency and

accuracy in processing.

● Implemented strategies for continuous

process improvement to optimize workflow

and reduce bottlenecks.

●

Managed hazardous medication handling

processes to minimize risks and maintain

safety standards in the workplace.

●

PHARMACY TECHNICIAN 08/2022 to 07/2025

The Medicine Shoppe

PHARMACY TECHNICIAN 09/2020 to 12/2021

CVS Pharmacy

TEAM MEMBER INVENTORY MANAGEMENT 04/2020 to 09/2020 Target

LEAD TODDLER TEACHER COMMUNICATION SKILLS 03/2019 to 03/2020 Little Sunshine's Playhouse and Preschool

CASHIER CUSTOMER SERVICE 07/2017 to 01/2018

EXPERIENCE

Worked at The Medicine Shoppe, a pharmacy providing prescription services and healthcare products, focusing on prescription interpretation and customer service.

●

● Interpret and enter prescriptions with +99% accuracy.

● Resolve +95% of insurance-related issues, enhancing patient satisfaction.

● Prepare medications for delivery, ensuring correct dosage and labeling.

● Manage inventory, maintaining a lean stock and reducing waste by +10%.

● Communicate with patients to increase awareness of their medications.

● Participate in process improvement initiatives, improving efficiency by +15%.

● Assisted in medication preparation and dispensing while adhering to safety protocols.

● Processed prescription orders accurately using pharmacy software systems. Employed at CVS Pharmacy, a leading retail pharmacy chain, focusing on medication dispensing and customer service.

●

● Calculated dosages and dispensed medications with +98% accuracy.

● Prepared prescription labels and filled prescriptions for pharmacist approval.

● Enhanced customer service by resolving inquiries swiftly and accurately.

● Maintained inventory levels, ensuring timely restocking of essential medications. Educated patients on medication usage and potential side effects, enhancing understanding.

●

Worked as a team member at Target, a major retail corporation, focusing on inventory management and customer service.

●

● Scanned and sorted stock, improving inventory accuracy by +15%.

● Managed order pick-up and shipping, enhancing customer satisfaction.

● Utilized extensive knowledge of inventory control systems to anticipate needs. Led toddler classes at Little Sunshine's Playhouse, a preschool focused on early childhood education, emphasizing communication and organizational skills.

●

● Created and implemented lesson plans, improving engagement by +20%.

● Demonstrated leadership by managing a team of 3+ teachers.

● Utilized imaginative thinking to enhance learning experiences. Dollar Tree

PHARMACY TECHNICIAN 03/2022 to 08/2022

CVS Pharmacy

Served as a cashier at Dollar Tree, a discount retail store, focusing on customer service and cash handling.

●

● Processed transactions and handled cash with +99% accuracy.

● Resolved customer complaints, improving satisfaction by +10%.

● Assisted in shipping and receiving, ensuring timely stock replenishment. Collaborated with pharmacists to resolve prescription discrepancies and improve workflow efficiency.

●

Implemented organizational strategies for managing pharmaceutical supplies, reducing waste.

●

● Monitored expiration dates of medications, ensuring compliance with health regulations. Answered incoming phone calls and addressed questions from customers and healthcare providers.

●

● Stocked, labeled, and inventoried medication to keep accurate records. Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

●

● Counted and labeled prescriptions with correct item and quantity. Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.

●

Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

●

Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.

●

Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

●

Saint Charles Community College

Orchard Farm High School

High School Diploma, 05/2015

EDUCATION

LICENSES & Pharmacy Technician Sep 2020

CERTIFICATES

LANGUAGES English Native

PERSONALITY

STRENGTHS

● Conventional: Adheres to established processes and methods

● Flexible: Adaptable while maintaining stability and success

● Engaged: Excels in teams and one-on-one interactions

● Accommodating: Diplomatic and accepting of others' needs

● Composed: Remains calm under pressure

Contact this candidate