Processing Assistant III - Administrative & Mail Operations expert

Michelle Parker

Hope Mills, NC 609-***-**** **.**.****@*****.***

Processing Assistant

Case Management Veteran Advocacy Program & Services Coordination

Detail oriented Administrative and Processing Support professional with 5+ years of experience managing high volume workflows, documentation, mail distribution, and multi system data entry. Skilled in processing, logging, sorting, and tracking large quantities of incoming and outgoing materials, maintaining accuracy under tight deadlines, and providing courteous customer service to internal and external partners. Experienced with mailroom operations, clerical support, equipment operation, and daily reporting. Known for reliability, organization, and the ability to lift, move, and process materials in fast paced environments.

Core Competencies

Mail Processing & Distribution High Volume Workflow Management Inbound & Outbound Calls

Package Receipt & Courier Coordination Data Entry & Daily Logs Clerical & Administrative Support

Equipment Operation (Scales, Letter Openers, Printers) Record & File Management Customer Service

Microsoft Word & Excel Database Systems Attention to Detail

Professional Communication Multi Tasking

Professional Experience

WOUNDED WARRIOR PROJECT (WWP) Fayetteville, NC 09/2023 – 04/2026

Career Transition Coordinator

Relevant Skills: Customer Service Data Handling Administrative Coordination

Managed high volume inbound and outbound calls, responding to inquiries, gathering documentation, and directing information to appropriate staff.

Performed administrative processing tasks, including data entry, document routing, file updates, and daily tracking logs.

Maintained accurate digital records, updated internal systems, and ensured compliance with organizational procedures.

Supported office operations by organizing materials, preparing documents, and assisting with multi department coordination.

Provided courteous, professional communication with staff, partners, and the public.

Assisted with special projects requiring sorting, compiling, and distributing materials across teams.

WOUNDED WARRIOR PROJECT (WWP) Fayetteville, NC 12/2017 – 09/2023

Office Services Specialist/Welcome Coordinator

Relevant Skills: Clerical Support Mail & Document Handling Customer Interaction

Served as the first point of contact, managing inbound and outbound calls, receiving documents, and routing materials to appropriate personnel.

Performed daily administrative tasks, including sorting, scanning, filing, and distributing documents and correspondence.

Maintained logs, updated records, and ensured accuracy in internal databases and tracking systems.

Coordinated with internal teams, visitors, and external partners in a professional and courteous manner.

Supported office operations by organizing materials, maintaining bulletin boards, and preparing documents for distribution.

Assisted with special projects requiring sorting, compiling, and processing large volumes of materials.

SYKES STAFFING AGENCY Fayetteville, NC 02/2014 – 10/2017

Customer Service Agent

Relevant Skills: High Volume Call Handling Documentation Accuracy Client Support

Handled high volume inbound and outbound calls, documenting requests, routing information, and resolving customer needs.

Entered data into internal systems with accuracy and maintained detailed logs of customer interactions.

Supported daily workflow operations by processing information, updating records, and following established procedures.

Provided professional, courteous communication with diverse populations.

ACRO SERVICE CORPORATION Hamilton, NJ 03/2012 – 12/2013

Fair Hearings Data Processor

Relevant Skills: Data Processing Record Management Clerical Accuracy

Processed high volume documentation, sorted materials, and maintained accurate logs and records.

Routed incoming materials to appropriate staff and ensured timely distribution.

Performed clerical tasks including filing, scanning, data entry, and document verification.

Provided courteous communication with internal teams and external contacts.

Other Notable Roles:

SYKES STAFFING AGENCY - Client: USAA (02/2014 - 02/2015)

SYKES STAFFING AGENCY - Client: Ancestry (02/2015 - 10/2017)

Princeton Mortgage - Default Compliance Specialist (05/2011 - 01/2012)

Education and Professional Development

High School Diploma Salesforce Training (2018) Salesforce Lightning Refresher (2021) Coursera Professional Training (2021) ASIST Suicide Prevention Certification (2025)

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