Dynamic Guest Services Professional with Strong Sales Skills

Jenna Ruggaber

719-***-**** **********@*****.***

Highly motivated professional who thrives in a fast-paced environment with extensive communication skills to support overall business growth and development. Experience

June 2025- Current

Town House Sports Bar and Grill, Colorado Springs - Server

● Provided exceptional services for customers and resolved any customer complaints

● Managed 6 to 10 tables per shift in a high-volume, fast-paced environment, with accuracy of orders

● Consistently upsold drinks and menu items, contributing to increased overall sales

● Coordinated with kitchen staff to ensure overall smooth dining experience and promoted culture through support of additional front of the house team members

● Handled cash and processed payments accurately while closing out customer tabs

● Maintained dining area for overall cleanliness in compliance with food health and safety February 2025- Current

The Homebound Team by Real, Colorado Springs - Personal Assistant

● Executing daily tasks with attention to detail to include scheduling and phone calls in multiple settings

● Time management focused on customer care and support

● Excellent communication skills both verbal and written achieving overall high customer satisfaction

● Communication with clients about listings and providing information

● Organizational skills for overall company and personal operations July 2022- September 2022 and June 2021- August 2021 and February 2025 - June 2025 Heart Of Jerusalem Cafe, Colorado Springs - Waitress

● Maintain and support with guest satisfaction

● Overseeing payments and ensure accuracy of cash register after each shift

● Cleaning duties in support with overall appearance of the restaurant

● Collaboration with co worker and management team October 2024-January 2025

Fowler State Bank, Fowler -Teller

●Managed a range of routine finance transactions with accuracy and efficiency

●Oversaw and resolved customer disputes, while also supporting debit card maintenance and related services

●Handled cash drawer operations, ensuring daily balancing and accuracy in financial records

● Conflict resolution to support overall banking organization and clientele

●Cultivated strong, professional relationships within a close-knit community, maintaining a high level of service and trust

December 2023-October 2024

USDA Farm Service Agency, Rocky Ford -County Program Technician

● Promoted and managed agency specific programs

● Helped guide producers to enhance acknowledgment in federal programs

● Administrative duties associated with Farm programs

● Pertained computer efficiency and filing paperwork

● General customer service and phone operating skills September 2022- December 2023

University of Colorado Health, Colorado Springs -Cash Applications Specialists

● Analysis of Epic reports to audit payments

● Management and oversight on cash flow with accurate balances during and end of the shift

● Timely currency exchange with multiple locations through Brinks platform

● Development checks and balances in workflow

● Effective and resolution oriented communications with clinic leadership November 2021- July 2022

OsteoStrong, Colorado Springs - Receptionist

● Greeting members and establishing relationships with members for a quality experience.

● Two trainer office managed schedule per request members request

● Management of monetary payments via platform Igo360

● Organization of files via hard copy files

● Supported as a trainer when needed coached individuals on machine usage and expectations Education

August 2020 - November 2020

Colby Community College, Colby, Ks - Associates in Science & Associates in Art

August 2016 - May 2020

Coronado High School, Colorado Springs

Accomplishments

Gazette Player of the Year, Varsity MVP, All-State References provided upon request

Contact this candidate