Banking professional with Customer Service strength

CYNTHIA CARDENAS

**** *********** ***. ***********, ** 78526 · 956-***-****

*.*********@*****.***

My Objective is to accomplish company's strategic goals by applying my work experience and academic skills in day-to-day operations.

EXPERIENCE

JUNE 2025 – PRESENT

CUSTOMERS SERVICE

DEC 2018 – PRESENT

BRANCH BANKER, BBVA BANK, PNC BANK (BROWNSVILLE, TX)

• Responsibilities include identifying opportunities to match clients’ needs with banking solutions, Opening checking’s, savings and credit cards accounts

• Take loan applications (e.g., loans and credit cards)

• Account maintenance and customer service

• Problem solutions while providing financial solutions

• Refer clients to inhouse financial experts, as needed FEB 2012 – DEC 2018

BANK TELLER, BBVA BANK (BROWNSVILLE, TX)

• Providing banking transaction and information to bank customers

• Cash checks, process account deposits and withdrawals, process loan payments

• Balance teller drawer for cash receipts and other transaction

• Identify sales opportunities, referring bank customers for additional bank services as appropriate

• Regular teller refresher training on customer privacy, AML, bank regulations and policies

• Prepare and verify cash shipments

• Vault Balance

• Prepare daily and monthly reports

• Monthly Audits

AUG 2007 – FEB 2012

BANK TELLER, JP MORGAN CHASE BANK (BROWNSVILLE, TX)

• Providing banking transactions and information to bank customers

• Cash checks, process account deposits and withdrawals process loan payments

• Balance teller drawer for cash receipts and other transactions

• Identify sales opportunities, referring bank customers for additional bank services as appropriate

• Regular teller refresher training on customer privacy, AML, bank regulations and policies 2

• Prepare and verify cash shipment

• Vault balance

SEP 2005 – MAY 2007

BANK TELLER, VALLEY FEDERAL CREDIT UNION (BROWNSVILLE, TX)

• Cash checks, process account deposits and withdrawals, accept loan payments

• Balance teller drawer for cash receipts and other transactions

• Customer service experience

JAN 1996 – JUL 1998

ASSISTANT MANAGER, TORRES PLUMBING CO. (BROWNSVILLE, TX)

• Answer phone, take messages, greet customers and send/receive faxes

• Accounts payable, prepare invoices for customers, receive payments, collect past due invoices, process credit cards payments, responsible for petty cash, made deposits and balance them

• Payroll, prepare checks for employees, withhold taxes, social Security & Medicare, verify time cards, overtime, type tax forms

• Accounts Receivable, process payments to vendors and office expenses EDUCATION

1994 - 1997

ASSOCIATE DEGREE UTRGV

MAY 1994

HIGH SCHOOL DEGREE, HOMER HANNA HIGH

SKILLS

• Customer service oriented

• Computer literate (Windows, MS Office, etc.)

• Eager and always up for challenging work

• 100% Bilingual & Bicultural (English –

Spanish)

• Enthusiastic & get along with co-workers

and customers

ACTIVITIES

Running, gardening, cooking and baking

Contact this candidate